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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $17.50
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
The hiring establishment is a hospitality company operating in the hotel sector, known for delivering exceptional guest experiences through professional service and a commitment to quality. This hotel provides a welcoming and comfortable environment for travelers and guests, ensuring their stay is pleasant and memorable. With a strong emphasis on guest satisfaction, operational efficiency, and adherence to brand standards, the hotel prides itself on maintaining a well-trained, courteous front office team to manage guest arrival, stay, and departure seamlessly.
The type of organization is a full-service hotel that focuses on hospitality management, offering a variety of room types, hotel ... Show More
The type of organization is a full-service hotel that focuses on hospitality management, offering a variety of room types, hotel ... Show More
Job Requirements
- High school diploma or equivalent required
- ability to speak and communicate fluently in English
- ability to stand for extended periods of time behind the front desk and in front office areas
- ability to lift and carry items weighing up to 50 pounds
- comfortable handling various objects, hotel products, and computer equipment
- must be flexible and willing to work weekends, holidays, and varying shifts as needed
Job Qualifications
- High school diploma or equivalent
- ability to speak and communicate fluently in English
- strong communication and interpersonal skills
- friendly and approachable personality
- ability to work well as part of a team-oriented environment
- attentive and active listener
- professional appearance and grooming
- ability to give praise openly and provide feedback constructively
Job Duties
- Provide prompt, friendly, courteous, and professional guest service
- perform guest check-in and check-out procedures efficiently and professionally
- serve as manager on duty (MOD) when scheduled
- register arriving guests, issue room keys, and provide information regarding hotel services, room locations, and local attractions
- answer telephone calls in a prompt, courteous, and professional manner
- promote and upsell room types and hotel services when possible to maximize hotel revenue
- maintain proficiency in the property management system (PMS)
- complete all required brand training and maintain familiarity with brand standards and requirements through the brand portal
- maintain a strong understanding of hotel operating procedures and policies
- accurately process cash, credit card transactions, and other forms of payment according to established procedures
- perform administrative tasks such as data entry, reporting, document scanning, and record maintenance
- address guest complaints and requests professionally and take appropriate service recovery actions to ensure guest satisfaction
- assist with additional duties as assigned including guest room tours, special guest requests, lobby cleaning and organization, and preparing reports and documentation
- record and document all relevant events and incidents in the communication log
- ensure the lobby and public areas, including the breakfast area, are clean, organized, and presentable
- follow procedures that protect the safety, security, and privacy of guests and employees
- operate all front desk equipment efficiently, including credit card machines, copiers, and fax machines
- maintain complete knowledge of room types, rate plans, and hotel offerings
- understand and follow the hotel’s franchise policies regarding guaranteed reservations and no-shows
- process reservation modifications and cancellations accurately
- promote a positive environment by being courteous, friendly, and helpful to guests, managers, and colleagues
- encourage teamwork and quality service through clear communication and coordination with other departments
- maintain schedule flexibility and be willing to work any assigned shift
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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