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Job Overview
Work Schedule
Flexible
Benefits
Employee Discounts
Job Description
Cowboys Fit is a dynamic and community-focused fitness club dedicated to providing exceptional health and wellness experiences to its members. Known for fostering an inclusive and motivating environment, Cowboys Fit offers state-of-the-art facilities and a wide range of fitness programs tailored to meet the diverse needs of its clientele. The club prides itself on creating a welcoming atmosphere where members can achieve their fitness goals through professional guidance and access to top-tier resources. Committed to excellence in service, Cowboys Fit continuously strives to enhance member satisfaction by employing passionate and skilled team members who share the company's vision for health... Show More
Job Requirements
- High school diploma or equivalent
- prior customer service experience preferred
- strong verbal and written communication skills
- ability to multitask and manage time effectively
- proficiency in computer use
- attention to detail
- ability to follow policies and procedures
- reliable and punctual
- willingness to work varied shifts as scheduled
- team player mentality
Job Qualifications
- High school diploma or equivalent
- previous experience in customer service or member services preferred
- strong communication and interpersonal skills
- ability to handle multiple tasks efficiently
- proficiency with computer systems and software
- attention to detail and problem-solving abilities
- ability to work collaboratively in a team environment
- basic knowledge of billing and membership management systems
- commitment to providing excellent member service
Job Duties
- Ensuring that all members and guest check in and have active memberships
- overseeing guest and member traffic flow
- collecting dues and updating billing when appropriate
- monitoring and addressing membership alerts
- assisting members and guests with all inquiries and concerns
- reporting all issues in a timely manner
- contributing to maintaining the club-wide standards of cleanliness
- answering phone calls and directing them appropriately
- helping integrate members into the club by completing profiles, taking photos, and distributing barcodes
- assisting other departments when necessary
- attending all required meetings
- maintaining an active and working knowledge of Cowboys Fit as a company as well as all services and promotions
- being proficient in policies and directives as outlined in the Member Services Playbook
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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