Front Desk Associate

Pflugerville, TX, USA|

Job Overview

Work Schedule

Flexible

Benefits

Employee Discounts

Job Description

Cowboys Fit is a dynamic and community-focused fitness club dedicated to providing exceptional health and wellness experiences to its members. Known for fostering an inclusive and motivating environment, Cowboys Fit offers state-of-the-art facilities and a wide range of fitness programs tailored to meet the diverse needs of its clientele. The club prides itself on creating a welcoming atmosphere where members can achieve their fitness goals through professional guidance and access to top-tier resources. Committed to excellence in service, Cowboys Fit continuously strives to enhance member satisfaction by employing passionate and skilled team members who share the company's vision for health and well-being.

The Member Services Team plays a crucial role within Cowboys Fit, serving as the first point of contact for all members and guests. This position is integral to maintaining the club's reputation for outstanding customer service and operational efficiency. Members of this team are responsible for greeting visitors warmly, managing check-ins, and ensuring that all membership statuses are current and accurate. Beyond administrative tasks, the Member Services Team is essential in assisting members with inquiries, addressing concerns promptly, and facilitating smooth traffic flow within the club. This role requires individuals who are attentive, personable, and proactive to enhance the overall member experience. Reporting directly to the Operations Manager, this full-time position is part of the Operations Department and is vital to the day-to-day functions of Cowboys Fit. Employees in this role must be knowledgeable about all club services, promotions, and policies outlined in the Member Services Playbook to ensure consistent delivery of service excellence. A schedule that accommodates the varying needs of the club and its members ensures that the Member Services Team is always adequately prepared to support a thriving fitness community. Offering employee discounts, Cowboys Fit values its team members and invests in their growth and well-being as they contribute to a vibrant and health-oriented environment.

Job Requirements

High school diploma or equivalent
prior customer service experience preferred
strong verbal and written communication skills
ability to multitask and manage time effectively
proficiency in computer use
attention to detail
ability to follow policies and procedures
reliable and punctual
willingness to work varied shifts as scheduled
team player mentality

Job Qualifications

High school diploma or equivalent
previous experience in customer service or member services preferred
strong communication and interpersonal skills
ability to handle multiple tasks efficiently
proficiency with computer systems and software
attention to detail and problem-solving abilities
ability to work collaboratively in a team environment
basic knowledge of billing and membership management systems
commitment to providing excellent member service

Job Duties

Ensuring that all members and guest check in and have active memberships
overseeing guest and member traffic flow
collecting dues and updating billing when appropriate
monitoring and addressing membership alerts
assisting members and guests with all inquiries and concerns
reporting all issues in a timely manner
contributing to maintaining the club-wide standards of cleanliness
answering phone calls and directing them appropriately
helping integrate members into the club by completing profiles, taking photos, and distributing barcodes
assisting other departments when necessary
attending all required meetings
maintaining an active and working knowledge of Cowboys Fit as a company as well as all services and promotions
being proficient in policies and directives as outlined in the Member Services Playbook