Front Desk Assistant Manager

Reno, NV, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

flexible scheduling

Job Description

The hiring establishment is a reputable hotel known for delivering exceptional guest experiences through high standards of service and operational excellence. This hotel operates in the hospitality sector, catering to both leisure and corporate guests with a wide range of amenities including comfortable accommodations, dining options, event spaces, and local attractions information. As a part of the hotel operations team, the Assistant Front Desk Manager plays a pivotal role in supporting the overall day-to-day functions of the Front Desk while focusing on managing group and VIP bookings effectively. The hotel offers a dynamic work environment where teamwork, professionalism, and hospitality are key to ensuring that guests receive outstanding services from the moment they arrive until departure.

The Assistant Front Desk Manager role is a management-level position responsible for collaborating closely with the Front Desk Manager and other assistant managers in ensuring smooth operations. This position involves oversight of staffing, training, coaching, and development of front desk agents to maintain optimal service levels and enhance guest satisfaction. The assistant manager assures adherence to hotel policies and procedures, manages inventory and room blocks for groups, and handles VIP guest accommodations meticulously. The role includes monitoring daily operational metrics like room rates and occupancy to maximize hotel revenue. In addition, this professional facilitates communication between various departments including sales, entertainment management, and convention services to coordinate group bookings and special events seamlessly.

Key responsibilities extend to assisting with payroll processing, scheduling, purchase orders, and maintaining team member files, ensuring compliance with licensing requirements such as Alcohol Awareness Certification. The Assistant Front Desk Manager is expected to exhibit leadership by maintaining a proactive role in service quality, culture building, and skill development among team members. They are also involved in pre- and post-conference meetings to ensure that all group and VIP client needs are met precisely and with personalized attention. This position requires flexibility to work various shifts including nights, weekends, and holidays, reflecting the hotel’s commitment to 24/7 guest service. Overall, this role is critical to upholding the hotel’s reputation and operational standards while fostering a positive and productive team environment, making it an ideal career opportunity for candidates passionate about hospitality management and guest service excellence.

Job Requirements

Minimum 3 years hotel management experience
proficient in Microsoft Office products
preferred knowledge of hotel management systems
ability to perform complex reading writing and math
strong problem solving and decision making skills
flexible to work all shifts including holidays nights and weekends
must be at least 21 years of age
must obtain and maintain Alcohol Awareness Card

Job Qualifications

Minimum 3 years hotel management experience
proficient in Microsoft Office products Word PowerPoint Outlook and Excel
preferred knowledge of hotel systems AS400 Passkey and Delphi
ability to perform complex reading writing math and task completion
strong clerical analytical supervisory instructing memorization problem solving independent judgment and decision making skills
flexible to work all shifts including holidays nights and weekends
must be a minimum of 21 years of age

Job Duties

Maintain current knowledge and familiarity with all hotel services features and local attractions to respond to guest inquiries
monitor staff behavior direct breaks and job functions to expedite check-in out
direct staff in proper job functions and proper guest interaction
assist guests with booking housing needs for assigned groups in adherence to established policies and procedures assisting all other areas within the department as needed
balance inventory build and maintain protected blocks and process and maintain all out of order reservations
place all needed purchase orders receives orders and closes POs as needed
process payroll update Unifocus process PTO requests and publish schedules as needed
assist in any management training and agent training as needed
assist in overseeing corridor operations when no other management is available
assist in maintaining all team member files team member reviews and coaching
step into any area under their supervision to act in that capacity to help when busy or short staffed
assist in monitoring room rate and occupancy daily to maximize room revenue
display a proactive and leading role in terms of service culture development team image systems procedures and skill development
identify VIPs for all sales entertainment and executive groups to ensure their transportation rooms and amenities are set and accurate follow up with departments accordingly to ensure success for these guests from before arrival to after departure
act as key liaison between Sales Convention Service Managers group contacts meeting planners and the Front Desk
assist guests in booking Ad hoc social leisure room blocks including but not limited to rooms dining spa and ticketing opportunities
provide personalized assistance at time of check in accommodating group check in dates and group housing needs as well as pre checking and inspecting all VIP arrivals rooms and amenities
accommodate prepare and distribute all special reporting tracking requests needs for group contacts meeting planners and management
maintain key sense of ownership and act on or notify Front Desk Manager Director of any potential issues related to inventory rate occupancy or special requests
work closely with Entertainment management to ensure all event bookings are accommodated in accordance with contractual obligations and established guidelines procedures
maintain timely communication both written and verbal between group contacts clients sales managers and supervisors management providing expedient guest resolution within established scope of authority
attend pre conferences pre planning and post conference meetings with clients and staff when requested
prepare estimated charges for groups collects payment and settles account upon departure
monitor group codes and hanging balances to ensure hotel and clients are satisfied and balances are paid
any other duties as assigned within the scope of this position