Front Desk Assistant

Buffalo, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $21.00 - $21.30

Work Schedule

Standard Hours

Day Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

generous PTO

Paid holidays

403b employer match

Employee Discount Programs

Free parking

Staff recognition programs

Job Description

DePaul Riverside Apartments is a well-established residential community dedicated to providing quality housing and exceptional customer service to its residents. Known for its supportive and welcoming atmosphere, DePaul Riverside Apartments prioritizes the safety, comfort, and satisfaction of all residents and guests. The community fosters a respectful and inclusive environment where diversity is valued and all individuals are treated with dignity and respect. DePaul Riverside Apartments operates as a full-service residential facility, offering a range of amenities and services designed to meet the needs of its diverse tenant base.

The position of Front Desk Assistant at DePaul Riverside Apartments is a full-time role that plays a vital part in the day-to-day operations of the community. This role involves acting as the first point of contact for residents, visitors, and staff, ensuring every interaction is handled with professionalism, warmth, and efficiency. The Front Desk Assistant is responsible for welcoming guests, assisting with inquiries, and performing administrative tasks to support the smooth functioning of the apartments. With a pay range of $21 to $21.30 per hour, this position offers a competitive wage complemented by a comprehensive benefits package including medical, dental, and vision insurance, among others.

The ideal candidate for the Front Desk Assistant role should possess strong keyboard skills and a sound knowledge of general office procedures. Effective communication skills are essential, as the role requires interacting positively with residents, service providers, staff, and visitors. The assistant must be capable of conducting screening procedures for safe entry, managing incoming calls, scheduling appointments, and providing tours of the facility when needed. Additionally, the role includes responsibilities such as assisting with common area activities, performing light clerical duties, maintaining a neat reception area, and ensuring the security and cleanliness of the premises through routine checks.

This position demands a highly organized individual who can multitask efficiently and maintain a calm and friendly demeanor at all times. The Front Desk Assistant is expected to uphold the confidentiality and rights of residents, strengthen community relations, and contribute to a positive living experience for all occupants. A key part of the role also involves supporting community events and transportation needs, thereby fostering an engaged and vibrant living environment.

Working at DePaul Riverside Apartments means joining an employer committed to making a positive difference in people’s lives. The organization offers a supportive work environment where diversity is celebrated, and professional development is encouraged. Employees benefit from opportunities for career advancement, a strong focus on teamwork, and recognition programs that highlight valuable contributions. This role is ideal for individuals looking to build a meaningful career in community services and residential management while enjoying excellent benefits and competitive wages in a full-time, daytime schedule, Monday through Friday.

Job Requirements

Must be at least eighteen years of age
High school diploma or equivalent
Microsoft Office skills
Knowledge of general office procedures
Ability to interact in a positive manner with staff, residents, and guests
Effective communication skills in English
Available to work Monday through Friday on the day shift

Job Qualifications

High school diploma
Training in a business office setting preferred
Notary public preferred
Microsoft Office skills
Knowledge of general office procedures
Ability to interact positively with staff, residents, and guests
Effective communication skills with English-speaking persons

Job Duties

Respects and maintains residents' rights and confidentiality
Greet and welcome guests, residents, families, and service providers in a prompt, caring and positive manner
Perform required screening of all individuals for safe entry into the facility
Ability to communicate effectively with persons speaking English and respond to requests promptly and cheerfully
Receive all incoming calls and route them appropriately
Document accurate messages for staff whenever they are unavailable to take calls
Assist in scheduling appointments and tours
Provide tours of the building to families and potential residents as needed or requested by supervisor
Assist tenants, vendors, staff, and visitors as needed by connecting with appropriate persons or items they are on site for
Knowledgeable of site specifics to provide appropriate answers if staff are unavailable
Assist with common space activities, events and set up as needed
Maintain a neat and welcoming environment within the reception area
Receive applications via walk-ins and route them appropriately
Walk around site for rounds to ensure doors are closed and lights are off in unused rooms, and common areas are clean and organized
Assist in performing clerical duties to aid in the effective and efficient operation of programs, including scheduling of community space and transportation needs of tenants
Driving or transporting residents or tenants as needed/requested
Attend staff meetings, in-services, and trainings as requested or required
Perform any other duties necessary for the effective and efficient operation of the community