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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $14.50
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Guest Services, Inc. is a distinguished hospitality management company and National Park Service concessionaire founded in 1917. Through decades of dedicated service, the company has earned a reputation as a premier provider of exceptional hospitality and concession services across the United States. Guest Services operates in a diverse array of environments, including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation areas, boathouses, marinas, museums, conference centers, senior living communities, health care systems, as well as school and university dining services and specialty retail stores. This extensive portfolio highlights Guest Services' expansive... Show More
Job Requirements
- High school diploma preferred
- At least 16 years of age
- Experience with clerical tasks such as typing, filing, and office machine operations
- Ability to operate cash register and maintain records
- Strong computer skills
- Ability to manage multiple tasks simultaneously
- Excellent communication and interpersonal skills
- Ability to coordinate schedules for reservations
- Physical ability to move frequently within the work area, lift up to 50 lbs., stand for long periods, and communicate clearly in English
- Ability to work in fast-paced environments
- Physical presence required at job site
Job Qualifications
- High School Diploma preferred
- Minimum of at least 16 years of age
- Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, multitasking ability
- Computer proficiency
- Talent for interacting with a wide variety of people
- Effective organization and coordination of multiple priorities
- Ability to learn and develop new skills
- Ability to problem solve
- Ability to arrange and coordinate reservation schedules
- Excellent interpersonal, administrative, telephone and communication skills
Job Duties
- Provide administrative, reception and program support to management and staff
- Manage phone activity including providing general knowledge to callers
- Manage walk-in traffic and sign in customers as needed with a welcoming manner
- Register and assign rooms to guests
- Provide quotes for room rates and up-sell the guest when possible
- Assist in coordinating the Front Desk and the Housekeeping Department
- Verify charges and credits on guest folios and collect payments
- Ensure all cash and cash equivalents are balanced at beginning and end of shifts
- Respond to guest inquiries
- Resolve guest complaints within scope or refer to management
- Maintain awareness of safety issues and report to manager
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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