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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.25 - $17.75
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
commission plan
employee discount
Training and Development
Community involvement
Job Description
Elaine's Pet Resort is a distinguished pet care facility renowned for providing exceptional services that cater to the needs of pets and their owners alike. Known for its warm, welcoming environment, Elaine's Pet Resort specializes in offering daycare, bathing, boarding, and other high-quality pet care services that ensure pets receive the utmost care and attention. As a reputable business in the pet hospitality industry, the resort is committed to maintaining high standards of customer service and expert pet care which sets them apart from their competitors. They strive to create a pet-friendly atmosphere where every guest, whether animal or human,... Show More
Job Requirements
- high school diploma or equivalent
- previous customer service or reservation experience
- excellent verbal and written communication skills
- ability to follow established procedures
- proficiency with phone and email communication
- strong organizational skills
- ability to work flexible hours
- pet-friendly attitude
- basic computer skills
Job Qualifications
- high school diploma or equivalent
- previous experience in customer service or reservations
- excellent communication and interpersonal skills
- proficiency with phone and email communication
- ability to multitask and manage time efficiently
- friendly and professional demeanor
- familiarity with basic sales principles
- ability to work collaboratively in a team environment
- general knowledge of pet care policies (preferred but not required)
Job Duties
- develop and sustain a strong relationship with the customers and the resort by interacting with people in an upbeat, competent, professional manner
- complete various tasks prior to opening for business each morning and securely closing the lobby in the evening
- check pets in and out for services, following established procedures
- prepare invoices and collect payments
- make daycare and bathing reservations for existing clients
- document changes to a pet’s care or condition so the owner can be accurately informed, based on reports from the pet care team about the pet’s care and well-being
- communicate with customers by mail and email
- direct customer’s inquiries to the correct place
- prepare paperwork for pets arriving/departing the following day
- keep apprised of changes made to pet care policies and pricing as needed
- communicate policies and information to customers upon request in a knowledgeable and friendly manner
- check email consistently throughout the day, following up with clients in a timely manner
- distribute new client/tour gifts as appropriate
- conduct tours for customers as needed
- maintain front desk and the lobby so it is welcoming and clean
- communicate with pet care team members regarding guest issues and take appropriate steps necessary to document, evaluate, and respond to the situation
- exemplify extraordinary customer service providing a top-notch experience for the clients
- speak to clients and potential clients on the phone and in person to provide information and make reservations for services
- answering incoming phone calls, voicemails, and emails in a prompt and professional manner
- utilize the company’s proven sales process which ensures overall success
- provide accurate and concise information to clients utilizing the tools provided
- handle reservation confirmations in a timely manner along with service changes and add-ons
- complete confirmation calls for upcoming Meet & Greet reservations
- complete confirmation calls for upcoming pending reservations
- double check reservations booked by team members
- collect and process reservation deposits
- conduct facility tours
- work the Elaine’s Pet Resort booth at community sponsored booths
- complete reports as required
- receive on-going training as appropriate
- maintain the Reservation Center and workspace so it is welcoming and clean
- collaborate across the organization in the joint effort to provide outstanding customer service and expert pet care
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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