Front Desk & Housekeeping Associate - Seasonal

Conroe, TX, USA|

Job Overview

Employment Type

Temporary

Full-time

Benefits

PTO

Working in an inclusive community

Complimentary stay at one of our resorts

Job Description

Roberts Resorts & Communities is a nationally operating company that is rapidly expanding its footprint every day. With a core mission focused on building great communities and helping fulfill dreams, Roberts Resorts & Communities prioritizes creating a meaningful and positive impact for over 30,000 families. The organization holds firmly to core values that include resourcefulness, integrity, passion, and delivering epic customer service. These values drive the company’s culture and commitment to excellence. Roberts Resorts & Communities is more than just a hospitality and community management company; it is a place where passion for service meets dedication to making a real difference in people’s lives. The company fosters a welcoming environment where employees are encouraged to grow, innovate, and contribute to shaping the future of resort living and community experiences. Their vision embodies creating spaces that not only provide comfort and recreation but also inspire a sense of belonging and community among residents and guests.

The Front Desk & Housekeeping Associate at Roberts Resorts & Communities is a vital hybrid role, blending customer service excellence with meticulous housekeeping responsibilities to foster an outstanding guest experience. As a full-time temporary position, this role demands professional engagement at the front desk, managing check-ins and check-outs, handling reservations, processing payments, and providing timely responses to guest inquiries both in person and via online communication channels. Additionally, the associate supports housekeeping efforts to maintain high standards of cleanliness across all amenities and public areas, ensuring the property consistently meets the company’s elite 5-star standards for guest readiness and satisfaction. This role is perfect for someone who thrives in dynamic environments, enjoys multifaceted tasks, and values contributing directly to customer happiness and operational smoothness. The ability to juggle several duties—from guest relations and administrative tasks to housekeeping and safety monitoring—is essential to success in this position. This job adopts a high-touch approach, where establishing positive relationships with guests, residents, vendors, and colleagues through courteous and professional communication shapes the daily workflow. The Front Desk & Housekeeping Associate also plays a proactive role in identifying areas for improvement and reporting any operational or safety issues to management, thereby supporting the overall well-being and reputation of the resort community. This role offers not just employment but an opportunity to be part of a growing company that celebrates diversity and inclusivity, supports professional development, and values every team member's unique contributions toward a common goal of excellence.

Job Requirements

High school diploma or equivalent
Prior experience in customer service, front desk operations, or hospitality industry preferred
Proficiency in computer systems including property management software and Microsoft Office suite
Strong communication skills
Ability to multitask and work in a fast-paced environment
Ability to sit, talk, or hear constantly
Frequent use of hands
Manual dexterity for handling paperwork and using office equipment
Clear vision and hearing for reviewing documents and communicating effectively
Capability to lift up to 10 pounds

Job Qualifications

High school diploma or equivalent
Prior experience in customer service, front desk operations, or hospitality industry preferred but not required
Proficiency in using computer systems, including property management software and Microsoft Office suite is desirable
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Positive attitude
Computer proficiency

Job Duties

Establish positive relationships with guests, residents, prospective residents, and vendors through courteous and professional interactions
Efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately
Clean, sanitize, and maintain restrooms, offices, laundry facilities, and common areas to ensure a clean, guest-ready environment
Follow safety procedures and report unsafe conditions, incidents, or equipment issues to management
Provide assistance and respond to queries via online chat to enhance customer experience
Report resort comments, suggestions, and complaints to the General Manager for timely resolution
Conduct seamless check-in and check-out processes, managing reservations and accommodating walk-in guests effectively
Collect rent, deposits, and payments for various services using Rent Manager and Camp spot platforms
Initiate collection calls for site rental payments as instructed, ensuring timely payments
Utilize email communication to correspond with residents and potential guests as required
Maintain organized resort files, reports, and records, ensuring accuracy and completeness
Upload resident files and communications to Rent Manager for documentation and tracking purposes
Prepare and distribute resort communications such as newsletters, rule reminders, and violation notices
Monitor office supplies inventory and place orders as necessary to ensure availability
Manage mail and packages, sorting and distributing them to designated mailboxes
Secure documents for leases and maintain confidentiality of sensitive information
Input meter readings accurately to track usage and manage utility billing processes
Coordinate with maintenance personnel to address guest concerns and resolve any potential issues promptly
Performs other related duties as assigned