Job Overview

briefcase

Employment Type

Full-time
Part-time
moneybag

Compensation

Hourly
Range $16.00 - $16.50
diamond

Benefits

competitive salary
Paid training
Employee Discounts
flexible schedules
Supportive team environment

Job Description

Econo Lodge South in Buffalo is a well-established hotel known for providing comfortable and affordable accommodations with quality guest services. As part of a recognized national chain of hotels, Econo Lodge South prides itself on ensuring a welcoming atmosphere for travelers seeking convenient lodging with essential amenities. The hotel serves a diverse clientele including business travelers, families, and tourists, emphasizing customer satisfaction and efficient service. The property features clean rooms, on-site parking, and friendly staff dedicated to making every guest's stay pleasant and hassle-free.

We are currently seeking enthusiastic Front Desk team members to join Econo Lodge South in Buffalo. These positions are available both part time and full time, offering a competitive starting salary between $16.00 and $16.50 per hour. The Front Desk role is a vital part of the hotel experience as the first point of contact for guests, requiring professionalism, communication skills, and a commitment to excellent customer service. Responsibilities involve handling guest check-in and check-out procedures, managing reservations, responding to guest inquiries, and ensuring smooth operations at the front desk.

This role is well-suited for individuals who thrive in a fast-paced environment and enjoy interacting with people from various backgrounds. Experience in hospitality or customer service is beneficial but not strictly required. Applicants should be detail-oriented, possess multitasking abilities, and exhibit a courteous and patient demeanor. Working hours can vary based on the position's full time or part time status, and flexibility with scheduling is appreciated.

At Econo Lodge South, we value our employees and foster a supportive work environment where professional growth is encouraged. Joining our team means becoming part of a reputable hospitality brand committed to delivering excellent service and a welcoming experience to all guests. If you are looking for a rewarding career in hotel management or guest services, this front desk position provides a solid foundation and opportunities for advancement within the hospitality industry.

Job Requirements

  • high school diploma or equivalent
  • ability to work flexible hours including weekends and holidays
  • no phone calls please
  • apply in person or by email
  • must be punctual and reliable
  • customer service orientation
  • basic computer skills

Job Qualifications

  • high school diploma or equivalent
  • previous experience in hospitality or customer service preferred
  • strong communication and interpersonal skills
  • basic computer knowledge
  • ability to multitask and work in a fast-paced environment
  • friendly and professional attitude
  • problem-solving skills

Job Duties

  • greet and check in guests
  • manage reservations and room assignments
  • process guest payments and check out procedures
  • answer guest inquiries and provide information about hotel services and local attractions
  • handle guest complaints and resolve issues promptly
  • maintain front desk area and manage phone calls
  • coordinate with housekeeping and maintenance departments

Job Criteria

Experience

No experience required


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