Front Desk Agent/Night Audit Relief

Marriott Vacations Worldwide (MVW) is a renowned global hospitality company dedicated to creating memorable vacation experiences for travelers across the world. As part of Marriott International, a leader in the hospitality industry, MVW specializes in vacation ownership and timeshare resorts. They operate in a supportive and friendly work environment that encourages employee growth, development, and satisfaction. MVW is committed to fostering meaningful moments for its guests and maintaining high standards of service and professionalism throughout its properties. This company embodies values of inclusion, diversity, and equal opportunity, ensuring a welcoming workplace culture for all employees. With its extensive footprint in the vacation ownership sector, Marriott Vacations Worldwide offers stable employment with competitive pay and comprehensive benefits. The hourly rate for this particular position is $18.60, with varied work shifts and a focus on teamwork, guest satisfaction, and operational excellence.

This job opening is for the position of Front Desk Agent/Night Audit Relief, a vital role in the guest service operations at Marriott Vacations Worldwide. The successful candidate will be responsible for checking in owners and guests, providing detailed information about accommodations and local attractions, and managing guest inquiries and requests with professionalism and care. This role requires availability to work flexible hours covering day, evening, and overnight shifts, including weekends and holidays. The Front Desk Agent/Night Audit Relief acts as the initial point of contact and is instrumental in delivering excellent customer service that leads to memorable vacation experiences. The role involves multitasking duties such as handling telephone calls, assisting with bellman and runner tasks as needed, and ensuring guest satisfaction through active listening and prompt resolution of issues. In addition to routine front desk functions, this position supports the operational integrity of the property during night audits, enabling smooth business continuity. The role promises a dynamic work environment with opportunities for professional growth, competitive pay, and a comprehensive benefits package including health insurance options, 401K, tuition reimbursement, travel discounts, and exclusive site-specific perks such as free on-site parking and team lunches. Employees in this role contribute directly to the guest experience by engaging warmly with guests, anticipating their needs, and upholding company policies and safety protocols. Marriott Vacations Worldwide values employees who demonstrate responsiveness, teamwork, and dedication to the brand's mission of delivering superior vacation experiences. This position is ideal for individuals who enjoy working in a vibrant hospitality setting and are committed to providing high-quality guest service while embracing the dynamics of shift work and diverse team collaboration.