Front Desk Agent/Concierge - Steinberg Conference Center

Philadelphia, PA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Professional development opportunities

flexible scheduling

Job Description

Aramark is a global leader in food, facilities management, and uniform services, operating in 15 countries worldwide. Known for its commitment to excellence and customer satisfaction, Aramark serves millions of guests daily by providing high-quality services in various sectors including education, healthcare, business, sports, and leisure. With a strong focus on community impact and sustainability, Aramark emphasizes developing its employees' talents, fostering professional growth, and creating an inclusive workplace free from discrimination. The company prioritizes equal opportunity, ensuring a welcoming environment where diversity thrives. This culture of respect, innovation, and dedication positions Aramark as an employer of choice in the hospitality and service industry.

The Hospitality Worker II role at Aramark is designed to enhance the guest experience by ensuring smooth and efficient service delivery. This position involves greeting guests warmly, assisting with their needs, managing reservations, and handling guest concerns with professionalism. The Hospitality Worker II acts as a reliable first point of contact, providing information on available services, travel directions, and points of interest to guests and travelers. Additionally, this role requires proficiency in operating cash registers and software systems to process transactions accurately. The individual must communicate effectively with guests, coworkers, and various departments to ensure seamless service. The role demands flexibility as duties may evolve based on client requirements and business needs, reflecting Aramark's dynamic and fast-paced environment. This position is essential in fostering customer satisfaction and loyalty, contributing directly to the company’s mission of doing great things for each other, partners, communities, and the planet. Working as a Hospitality Worker II provides ample opportunity for skill development, teamwork, and career advancement within a global company renowned for its dedication to service and employee growth.

Job Requirements

High school diploma or equivalent
Previous experience in guest services
Demonstrated customer service skills
Ability to handle cash transactions
Strong communication skills
Ability to multitask in a fast-paced environment
Flexibility to adapt to changing duties and schedules

Job Qualifications

Previous guest services experience required
Previous cash handling experience preferred
Demonstrates excellent customer service skills
Demonstrates interpersonal and communication skills, both verbal and written
Demonstrate organizational skills, accuracy, and attention to detail

Job Duties

Greet and provide customer service to guests while anticipating their needs
Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
Book reservations, rentals, and coordinate registration
Operate a register and/or software system to complete cash and credit card transactions
Answer phone calls and emails and deliver messages as needed
Maintain excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc.
Coordinate resolution of guest concerns
Communicate closely with all departments to ensure a seamless guest experience