Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Employee Discounts
flexible scheduling
Job Description
Aramark is a global leader in food service, facilities management, and uniform services, proudly serving millions of guests daily across 15 countries. The company is known for its commitment to service, sustainability, and creating positive impacts for employees, clients, and communities. Aramark focuses on fostering a supportive and inclusive workplace where employees can develop their talents, fuel their passions, and grow professionally. With a mission deeply rooted in service and united by a clear purpose, Aramark strives to do great things not only for its partners and customers but also for the planet. The company values diversity and ensures equal employment opportunities, offering a welcoming and respectful work environment for all individuals regardless of race, religion, gender, age, or other protected characteristics.
The Front Desk Agent/Concierge role at Aramark is vital in guaranteeing exceptional guest experiences by managing reservations, assisting with guest inquiries, and resolving concerns effectively. Positioned at the front line of guest interaction, this role requires a warm and professional demeanor, strong organizational skills, and the ability to communicate clearly and courteously. The position involves greeting guests, providing valuable information about services and local points of interest, and ensuring a seamless visitor experience through close coordination with other departments.
Essential responsibilities include booking reservations and rentals, handling cash and credit card transactions using register or software systems, and answering phones and emails promptly. Additionally, the role encompasses logistical support such as classroom setup, supply inventory management, and fulfilling material requests. This diverse scope demands flexibility, attention to detail, and a proactive approach to anticipating and fulfilling guest needs.
Aramark emphasizes the importance of adaptability and development, recognizing that job duties may evolve based on client requirements and business needs. Employees in this position must maintain a positive attitude and excellent customer service even in challenging situations, ensuring that any guest concerns are resolved promptly or escalated appropriately when necessary.
As a Front Desk Agent/Concierge working with Aramark, individuals have the opportunity to contribute to a renowned company with a global footprint, known for supporting career growth and professional development. This role is perfect for those who enjoy being the face of an organization and delivering outstanding service in a dynamic environment. Employment type and salary details may vary by location and client contract, reflecting Aramark’s tailored approach to meeting diverse business needs.
The Front Desk Agent/Concierge role at Aramark is vital in guaranteeing exceptional guest experiences by managing reservations, assisting with guest inquiries, and resolving concerns effectively. Positioned at the front line of guest interaction, this role requires a warm and professional demeanor, strong organizational skills, and the ability to communicate clearly and courteously. The position involves greeting guests, providing valuable information about services and local points of interest, and ensuring a seamless visitor experience through close coordination with other departments.
Essential responsibilities include booking reservations and rentals, handling cash and credit card transactions using register or software systems, and answering phones and emails promptly. Additionally, the role encompasses logistical support such as classroom setup, supply inventory management, and fulfilling material requests. This diverse scope demands flexibility, attention to detail, and a proactive approach to anticipating and fulfilling guest needs.
Aramark emphasizes the importance of adaptability and development, recognizing that job duties may evolve based on client requirements and business needs. Employees in this position must maintain a positive attitude and excellent customer service even in challenging situations, ensuring that any guest concerns are resolved promptly or escalated appropriately when necessary.
As a Front Desk Agent/Concierge working with Aramark, individuals have the opportunity to contribute to a renowned company with a global footprint, known for supporting career growth and professional development. This role is perfect for those who enjoy being the face of an organization and delivering outstanding service in a dynamic environment. Employment type and salary details may vary by location and client contract, reflecting Aramark’s tailored approach to meeting diverse business needs.
Job Requirements
- High school diploma or equivalent
- Previous experience in front desk or guest service roles
- Ability to handle cash and credit transactions
- Strong customer service and communication skills
- Ability to manage multiple tasks and maintain attention to detail
- Flexibility to adapt to changing job duties
- Ability to work well in a team environment
Job Qualifications
- Previous hotel front desk and guest services experience required
- Conference center/Concierge experience preferred
- Previous cash handling experience preferred
- Demonstrates excellent customer service skills
- Demonstrates interpersonal and communication skills, both verbal and written
- Demonstrate organizational skills, accuracy, and attention to detail
Job Duties
- Greet and provide customer service to guests while anticipating their needs
- Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
- Book reservations, rentals, and coordinate registration
- Operate a register and/or software system to complete cash and credit card transactions
- Answer phone calls and emails and deliver messages as needed
- Maintain excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc.
- Coordinate resolution of guest concerns
- Manage classroom supply inventory
- Fulfill material request forms
- Support classroom set-up and daily operations
- Communicate closely with all departments to ensure a seamless guest experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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