Front Desk Agent/Concierge

Spectator Hotel, located at 67 State Street in Charleston, SC, is a distinguished luxury boutique hotel renowned for its blend of southern charm and modern sophistication. This upscale establishment offers guests an intimate and personalized experience, boasting elegant accommodations, exceptional amenities, and a prime location that places visitors within easy reach of Charleston's historic landmarks, renowned dining spots, and cultural attractions. The hotel prides itself on delivering outstanding service and creating memorable stays that reflect the rich heritage and vibrant lifestyle of Charleston. Its team-driven culture emphasizes professionalism, hospitality, and attention to detail to exceed guest expectations consistently.

The Front Desk Agent/Concierge role at Spectator Hotel is a vital position within the hotel's guest services team. This role demands an individual who is approachable, meticulous, and highly customer-focused to manage guest registration and check-out efficiently, operate the PBX phone system, handle mail and message services, and provide comprehensive information about the hotel facilities plus the city's attractions and amenities. The Front Desk Agent serves as the hotel's first point of contact for guests, setting the tone for a welcoming, seamless, and extraordinary guest experience. Responsibilities also include managing room assignments with attention to VIP guests and special requests, ensuring proper credit and security procedures, balancing daily financial transactions, and coordinating with other departments such as sales, housekeeping, and valet to maintain outstanding service quality throughout the guest stay.

This position requires excellent communication skills, problem-solving abilities, and proficiency with property management systems. The role offers a $1000 sign-on bonus and free parking, highlighting the hotel's commitment to attracting and retaining skilled professionals. It is ideal for candidates with a high school diploma or equivalent and some experience in hospitality or customer service settings. The Front Desk Agent must exhibit reliability, a well-groomed appearance, and a genuine passion for hospitality. Working in a moderate noise environment, the employee will regularly stand, walk, and engage with guests, requiring stamina and the ability to handle light lifting.

Overall, joining the Spectator Hotel team as a Front Desk Agent/Concierge means being part of a prestigious boutique hotel that values exceptional guest service and offers career growth opportunities within Charleston’s thriving hospitality industry.