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Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
401(k)
Employee assistance program
Job Description
InnVentures is a dynamic hospitality management company driven by an innovative and entrepreneurial spirit, dedicated to building high-performing teams that deliver outstanding results. With a portfolio that includes over 75 hotels across more than 20 states, InnVentures operates properties for some of the nation’s largest Real Estate Investment Trusts (REITs) and private real estate owners, as well as numerous individual and family-owned hotels. Established over 40 years ago, InnVentures has developed proven methods in management, development, and revenue optimization, allowing the company to build a trusted reputation for operating major hotel brands successfully. Their expertise fosters an environment of growth... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience in a guest-facing role
- Strong communication skills
- Ability to stand for extended periods
- Ability to lift at least 25 pounds
- Must obtain Food Handler’s Permit
- Must obtain Alcohol Server’s Permit
- Availability to work non-traditional hours including evenings, weekends and holidays
Job Qualifications
- Previous customer service experience in a guest-facing role in a fast-paced environment
- Strong verbal and written communication skills
- Ability to read, write, type and use basic technology
- Ability to stand for an entire shift
- Ability to lift at least 25 pounds
- Must be able to obtain a Food Handler’s Permit and Alcohol Server’s Permit
- Availability to work evenings, weekends and holidays
Job Duties
- Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience
- Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met
- Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay
- Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations
- Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts
- Support the goals of the hotel through teamwork and collaboration with all departments
- Serve guests in the bar attentively and efficiently
- Mix ingredients to prepare cocktails and other drinks
- Serve wine, beer and non-alcoholic beverages
- Serve food prepared in the restaurant as needed
- Offer both flexibility and creativity to meet guest requests
- Complete guest orders and accurately collect payments
- Clean and wash bar ware, utensils and bar area
- Restock and prep bar items as needed
- Assist with quality, cleanliness and organization of the bar, restaurant and kitchen
- Assist with inventory, ordering and receiving of all food and beverage items
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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