Front Desk Agent Swing

Boomtown Casino Hotel is a premier hospitality and entertainment destination that combines the excitement of gaming with the comforts of a full-service hotel. Known for its welcoming atmosphere and commitment to excellent service, Boomtown strives to create memorable experiences not only for guests but also for its team members. The hotel embraces a culture centered on camaraderie and teamwork, making it a place where employees want to grow their careers while building strong, lifelong relationships with colleagues and guests alike. The company takes pride in fostering an inclusive and supportive environment across all departments — from back of the house staff to front desk personnel, management, and executive teams. Every team member plays an essential role in delivering exceptional guest experiences in a fun, friendly, and professional workplace setting.

The Front Desk Agent position at Boomtown Casino Hotel is a vital role within the hospitality operation. This full-time role involves performing all front desk services necessary for hotel registration processes, including greeting guests warmly upon arrival, assigning rooms efficiently, managing checkouts, and handling receipt payments with accuracy. The ideal candidate is someone who thrives in a fast-paced environment, enjoys interacting with people, and is committed to delivering top-notch customer service. They must be age 21 or older and capable of obtaining and maintaining a gaming card, which is a mandatory requirement for this position.

As a Front Desk Agent, you will be the face of the hotel and the primary point of contact for guests, ensuring their stay is seamless and enjoyable. Being a "people person" with excellent communication skills is crucial, as you will interact with a diverse range of guests and team members daily. Your ability to work collaboratively with others and maintain composure even during busy high-energy shifts will be essential to your success. You will also be expected to stay well-informed about the hotel’s latest promotions and events so you can effectively share this information with guests, adding value to their experience.

Along with offering a rewarding career opportunity in a dynamic setting, Boomtown Casino Hotel provides a competitive benefits package designed to support employees’ wellbeing and work-life balance. Benefits include health, dental, and vision insurance, life insurance, paid time off, 401(k) with matching contributions, employee discounts at affiliated locations, and special perks like free meal options during shifts and access to free entertainment and team-building activities. This comprehensive benefits offering underscores the hotel’s commitment to creating a fulfilling workplace where employees feel valued, motivated, and eager to grow within the company.