Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $16.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) Plan
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
StudioRes by Marriott is a premier extended-stay hotel under the globally recognized Marriott brand, known for its superior hospitality and commitment to guest satisfaction. As part of the hospitality industry, this hotel offers comfortable accommodations for travelers seeking home-like amenities combined with the quality and service standards of Marriott. StudioRes by Marriott focuses on delivering memorable guest experiences through impeccable service, clean and well-maintained facilities, and a dedicated, guest-centered staff. With a team-oriented culture that values respect, integrity, and community, the hotel strives to maintain a positive and engaging work environment where every employee feels valued and supported.
The Front Desk & Guest Care position at StudioRes by Marriott is a dynamic role central to the operation of the hotel. This hands-on position involves managing guest interactions, providing exceptional customer care, and supporting public area maintenance and laundry services. As the face of the hotel, the front desk associate plays a pivotal role in shaping the overall guest experience. This role requires a proactive, friendly, and efficient individual who can handle multiple responsibilities ranging from assisting guests with check-ins and check-outs to responding promptly to inquiries and concerns. Candidates with experience in Lightspeed are preferred but it is not a strict requirement, showing the hotel's openness to training and growth.
The front desk associate is expected to deliver hospitality services with excellence, assisting guests courteously and professionally. Responsibilities include handling payments, managing guest charges, communicating effectively with other departments, and ensuring the safety and security of guests by adhering to hotel emergency procedures. Additionally, the position requires an individual who can benefit from the company’s supportive culture that emphasizes quality service, integrity, community involvement, and profitability while fostering a fun and collaborative work environment.
At StudioRes by Marriott, full-time associates are rewarded with competitive wages and a comprehensive benefits package. This includes medical, dental, and vision insurance, life insurance, short-term and long-term disability options, a 401(k) retirement plan, tuition assistance, discounted room rates, and opportunities for professional training and career advancement. The company’s commitment to employee well-being and growth is reflected in its Associate First policy and the enjoyable workplace culture cultivated through various team-building activities and community engagement.
For individuals passionate about hospitality and eager to become part of a reputable hotel known for exceptional guest experiences and supportive employment practices, the Front Desk & Guest Care role at StudioRes by Marriott offers a promising and rewarding career path. The hotel values associates who take pride in their work, demonstrate responsibility, and contribute to exceeding guest expectations. If you are seeking an opportunity to grow professionally within a respected hospitality company and enjoy a positive, fun, and respectful workplace, this position welcomes your application.
The Front Desk & Guest Care position at StudioRes by Marriott is a dynamic role central to the operation of the hotel. This hands-on position involves managing guest interactions, providing exceptional customer care, and supporting public area maintenance and laundry services. As the face of the hotel, the front desk associate plays a pivotal role in shaping the overall guest experience. This role requires a proactive, friendly, and efficient individual who can handle multiple responsibilities ranging from assisting guests with check-ins and check-outs to responding promptly to inquiries and concerns. Candidates with experience in Lightspeed are preferred but it is not a strict requirement, showing the hotel's openness to training and growth.
The front desk associate is expected to deliver hospitality services with excellence, assisting guests courteously and professionally. Responsibilities include handling payments, managing guest charges, communicating effectively with other departments, and ensuring the safety and security of guests by adhering to hotel emergency procedures. Additionally, the position requires an individual who can benefit from the company’s supportive culture that emphasizes quality service, integrity, community involvement, and profitability while fostering a fun and collaborative work environment.
At StudioRes by Marriott, full-time associates are rewarded with competitive wages and a comprehensive benefits package. This includes medical, dental, and vision insurance, life insurance, short-term and long-term disability options, a 401(k) retirement plan, tuition assistance, discounted room rates, and opportunities for professional training and career advancement. The company’s commitment to employee well-being and growth is reflected in its Associate First policy and the enjoyable workplace culture cultivated through various team-building activities and community engagement.
For individuals passionate about hospitality and eager to become part of a reputable hotel known for exceptional guest experiences and supportive employment practices, the Front Desk & Guest Care role at StudioRes by Marriott offers a promising and rewarding career path. The hotel values associates who take pride in their work, demonstrate responsibility, and contribute to exceeding guest expectations. If you are seeking an opportunity to grow professionally within a respected hospitality company and enjoy a positive, fun, and respectful workplace, this position welcomes your application.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to work flexible hours including weekends and holidays
- Strong communication skills
- Willingness to perform hands-on tasks including public area cleaning and laundry support
- Ability to manage guest concerns professionally
- Familiarity with cash handling procedures
- Ability to maintain confidentiality and professionalism
- Basic computer skills
Job Qualifications
- High school diploma or equivalent
- Prior customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks efficiently
- Familiarity with hotel reservation systems like Lightspeed is desirable
- Strong problem-solving skills
- Ability to work independently and within a team
- Basic computer proficiency
Job Duties
- Assist guests efficiently, courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively manage guest concerns or issues and see all are met to satisfaction in timely manner
- Post guest charges, collect payments and follow all cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs
- Communicate with various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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