Front Desk Agent - Residence Inn Claremont - Opening Soon!

Rancho Cucamonga, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $17.50 - $19.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

uniform provided

Job Description

The New! Residence Inn Claremont is a newly established hotel that is committed to delivering exceptional guest experiences in a vibrant and welcoming environment. As part of the globally recognized Marriott family of brands, Residence Inn offers extended stay accommodations that balance comfort, convenience, and high-quality service to business travelers, families, and vacationers alike. Situated in Claremont, this hotel prides itself on a deep connection to the community, featuring modern amenities, spacious suites, and a friendly, professional team dedicated to upholding the highest standards of hospitality. The hotel embodies Marriott’s values of excellence, teamwork, and respect, positioning itself as a preferred destination for travelers seeking both comfort and value in Southern California.

Currently, Residence Inn Claremont is expanding its team by hiring Front Desk Agents who will serve as the crucial first point of contact for all guests. This role is vital in setting the tone for the entire guest experience, often referred to as the "Ground Control" of hospitality. Front Desk Agents are responsible for ensuring that every guest’s arrival and departure are handled seamlessly, professionally, and with genuine warmth. They play a pivotal role in upholding the hotel’s Wings of Excellence standards, which emphasize ownership, accountability, and a genuine guest-first culture.

The position offers exciting opportunities to be part of the opening team of this vibrant and growing hotel, providing a unique chance to contribute to shaping the guest experience from the ground up. As a Front Desk Agent, you will engage with guests daily, delivering efficient check-in and check-out procedures, addressing inquiries, and resolving any issues with empathy and discretion. The role demands a high degree of professionalism, excellent communication skills, and the ability to multitask effectively in a fast-paced environment. Candidates will thrive in a team-oriented culture that values attention to detail and prioritizes guest satisfaction above all.

Working at Residence Inn Claremont means joining a team that values employee development, encourages growth, and fosters a friendly work environment. The role requires flexible availability, including nights, weekends, and holidays, reflecting the dynamic nature of the hospitality industry. Candidates will wear uniforms and maintain appearance standards according to hotel policy, ensuring that the front desk area always reflects the hotel’s commitment to professionalism and cleanliness.

The Front Desk Agent position is ideal for individuals with prior customer service or front desk experience, particularly within hotel environments. Familiarity with Property Management Systems such as Hilton OnQ/PEP, Marriott FOSSE, Choice ChoiceADVANTAGE, or IHG Opera Cloud is preferred but not mandatory. This role offers a competitive salary and a fulfilling work experience in a reputable hotel brand recognized for its commitment to quality and guest satisfaction. If you are passionate about hospitality, enjoy engaging with people, and want to be part of a team committed to excellence, the Residence Inn Claremont Front Desk Agent role is an excellent opportunity to grow your career in hotel management and guest services.

Job Requirements

High school diploma or equivalent
minimum 1 year of front desk or customer service experience
proficiency with Property Management Systems preferred
excellent communication skills
strong organizational skills and attention to detail
ability to multitask in a fast-paced environment
flexible availability including nights, weekends, and holidays

Job Qualifications

High school diploma or equivalent
college coursework in hospitality preferred
minimum 1 year of front desk or customer service experience
hotel experience strongly preferred
proficiency with Property Management Systems such as Hilton OnQ/PEP, Marriott FOSSE, Choice ChoiceADVANTAGE, or IHG Opera Cloud preferred
excellent verbal and written communication skills
strong organizational skills and attention to detail
ability to multitask in a fast-paced environment while maintaining composure and professionalism

Job Duties

Greet all guests with warmth and professionalism upon arrival and departure
perform check-in and check-out procedures efficiently, accurately, and in accordance with brand and Hotel standards
ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion
promote hotel amenities, local attractions and programs to enhance the guest experience
handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager
manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System
balance all front desk cash, credit, and room charge transactions in compliance with accounting policies
assist with same-day reservations, group check-ins, and modifications as needed
maintain clear communication with housekeeping, maintenance, and management regarding room status, guest requests, and VIP arrivals
document all key guest interactions, incidents, and shift details in the Front Desk Log per Hotel's SOP
respond promptly to calls, emails, and internal messages using approved communication systems
adhere to all Hotel's policies, brand training, and safety procedures
maintain a clean, organized, and professional front desk workspace at all times
uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies
work flexible availability including nights, weekends, and holidays
maintain uniform and appearance standards per hotel policy