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Front Desk Agent - Residence Inn Claremont - Opening Soon!
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $17.50 - $19.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
uniform provided
Job Description
The New! Residence Inn Claremont is a newly established hotel that is committed to delivering exceptional guest experiences in a vibrant and welcoming environment. As part of the globally recognized Marriott family of brands, Residence Inn offers extended stay accommodations that balance comfort, convenience, and high-quality service to business travelers, families, and vacationers alike. Situated in Claremont, this hotel prides itself on a deep connection to the community, featuring modern amenities, spacious suites, and a friendly, professional team dedicated to upholding the highest standards of hospitality. The hotel embodies Marriott’s values of excellence, teamwork, and respect, positioning itself as a... Show More
Job Requirements
- High school diploma or equivalent
- minimum 1 year of front desk or customer service experience
- proficiency with Property Management Systems preferred
- excellent communication skills
- strong organizational skills and attention to detail
- ability to multitask in a fast-paced environment
- flexible availability including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- college coursework in hospitality preferred
- minimum 1 year of front desk or customer service experience
- hotel experience strongly preferred
- proficiency with Property Management Systems such as Hilton OnQ/PEP, Marriott FOSSE, Choice ChoiceADVANTAGE, or IHG Opera Cloud preferred
- excellent verbal and written communication skills
- strong organizational skills and attention to detail
- ability to multitask in a fast-paced environment while maintaining composure and professionalism
Job Duties
- Greet all guests with warmth and professionalism upon arrival and departure
- perform check-in and check-out procedures efficiently, accurately, and in accordance with brand and Hotel standards
- ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion
- promote hotel amenities, local attractions and programs to enhance the guest experience
- handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager
- manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System
- balance all front desk cash, credit, and room charge transactions in compliance with accounting policies
- assist with same-day reservations, group check-ins, and modifications as needed
- maintain clear communication with housekeeping, maintenance, and management regarding room status, guest requests, and VIP arrivals
- document all key guest interactions, incidents, and shift details in the Front Desk Log per Hotel's SOP
- respond promptly to calls, emails, and internal messages using approved communication systems
- adhere to all Hotel's policies, brand training, and safety procedures
- maintain a clean, organized, and professional front desk workspace at all times
- uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies
- work flexible availability including nights, weekends, and holidays
- maintain uniform and appearance standards per hotel policy
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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