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Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
supportive work environment
opportunity for skill development
flexible scheduling
team-oriented culture
Employee Discounts
Training and development programs
Potential for advancement
Job Description
We are a reputable hotel dedicated to providing exceptional guest experiences through professional and courteous service. Our establishment prides itself on maintaining a welcoming and efficient front office team that serves as the first point of contact for our valued guests. We are currently seeking a part-time Front Desk Associate who will play a crucial role in ensuring guest satisfaction through effective communication, accurate handling of reservations, and proficient management of front office operations. This role offers the opportunity to join a dynamic team focused on delivering outstanding hospitality services in a fast-paced hotel environment.
As a Front Desk As... Show More
As a Front Desk As... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Availability to work part-time with flexible scheduling including nights, weekends, and holidays
- Ability to communicate effectively verbally and in writing
- Ability to sit for prolonged periods and perform keyboarding tasks
- Ability to occasionally stand, walk, bend, reach, and lift 10 to 25 pounds
- Ability to operate front office computer systems or manual systems
- Physical capability to meet the demands of an in-office role
- Strong work ethic and self-initiative
- Willingness to work as part of a team
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk or customer service preferred
- Basic computer skills
- Strong communication and interpersonal skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Ability to handle cash transactions accurately
- Knowledge of reservations and hotel procedures
- Ability to work as part of a team
- Attention to detail
Job Duties
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations
- Should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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