Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $25.71 - $27.86
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
InterContinental Hotels & Resorts is a globally recognized luxury hotel brand with a rich history dating back to the 1940s. As the world’s first truly international luxury hotel brand, InterContinental Hotels & Resorts has established itself as a pioneer in international travel and hospitality. The brand is known for its commitment to providing exceptional service, luxurious accommodations, and culturally rich experiences to guests from all over the world. With properties located in major cities and exotic destinations, InterContinental Hotels & Resorts caters to discerning travelers seeking a sophisticated and immersive stay. The company prides itself on its international know-how, cultural... Show More
Job Requirements
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds or 23 kilograms
- Handling objects, products and computer equipment
- Basic computer skills to operate various property management and reservations systems
- Passionate about people and service
- Strong communication skills essential for guest and employee interaction
- Frequent reading and writing when completing paperwork, logging issues, complaints, requests and information updates
- Basic math skills frequently used when handling cash or credit
- Problem solving, reasoning, motivating and training abilities often used
- Ability to work a flexible schedule including nights, weekends and holidays
Job Qualifications
- High school diploma or secondary qualification or equivalent
- One year front office or guest service experience strongly preferred
- Proficiency in Opera property management system preferred but not essential
- Some college or university education preferred
- Fluent English speaker
- Additional language skills preferred depending on the hotel location
Job Duties
- Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests
- Check guests in, issue room keys, provide information on hotel services and room location
- Ensure required identification is taken from guests at check-in in line with local legislative requirements
- Answer phones in a prompt and courteous manner, utilizing guests' names several times during conversations
- Up-sell rooms where possible to maximize hotel revenue
- Answer, record and process all guest calls, messages, requests, questions or concerns, and faxes
- Record guest preferences and service recovery process through tracking systems, and coordinate with Engineering and other departments to resolve guest issues
- Check guests out, including resolving any late or disputed charges
- Accurately process all cash and credit card transactions using established procedures
- Issue, control and release guest safe-deposit boxes according to hotel procedures
- Communicate outstanding guest requests or issues to management requiring additional monitoring or follow-up
- Take action to solve guest problems and complaints following appropriate service recovery guidelines
- Adhere to established hotel safety protocols and report any health and safety incidents or security concerns
- Book guest reservations for individuals and groups, process cancellations, revisions, and updates
- Work as part of a team and communicate with other departments to ensure excellent quality and service
- Perform other duties such as guest room tours, concierge services, special guest requests, and restaurant referrals
Job Location
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