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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $21.50
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional Development
Job Description
Pacific Hospitality Group is a distinguished hospitality company dedicated to delivering value and long-term growth through its owner-operator business model. As a family-focused organization, Pacific Hospitality Group emphasizes nurturing its team and investing in sustainable business practices that foster growth for both the enterprise and its employees. The company is committed to enriching lives by creating memorable experiences for guests, contributing positively to local communities, and upholding principles grounded in ethical conduct and respect. Their vision involves honoring their faith in all business dealings while prioritizing long-term value creation and sustainable expansion in the hospitality industry. Their guiding principles include... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to handle cash accurately
- Strong interpersonal skills
- Ability to resolve guest complaints professionally
- Knowledge of basic computer operations
- Commitment to adherence to safety policies
- Must be punctual and reliable
Job Qualifications
- Guest service or customer service experience desired
- Excellent customer service and communication skills
- Ability to perform basic math skills including addition, subtraction, multiplication and division
- Basic computer skills to enter data, read, and interpret information
- Attention to detail and problem-solving skills
- Ability to remain calm and alert during busy or emergency situations
- Ability to speak, read, write and understand English
- Proficiency in another language is a plus
- Able to work independently with minimal guidance
- Able to work as part of a team
Job Duties
- Welcomes guests by greeting them in an enthusiastic and professional manner, answering questions and responding to requests
- Provides information about hotel and hotel amenities
- Registers hotel guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures
- Issues door key cards
- Establishes guest credit by verifying credit cards or obtaining cash
- Seeks opportunities to maximize revenue
- Directs guests to hotel rooms by showing room locations on a hotel map
- Calls Bellperson
- Effectively deals with internal and external customers, some of whom may require patience, tact and diplomacy to defuse anger
- Collects accurate information and resolves conflicts
- Keeps immediate supervisor informed of problems, safety issues, or unusual situations
- Communicates with other departments to fulfill guest needs
- Maintains hotel records by entering required room and guest account data
- Performs all guest accounting functions according to hotel procedure
- Collects hotel revenue by entering services and charges, computing bills and obtaining payments
- Runs necessary reports and balances paperwork
- Maintains accuracy of cash banks and balances funds
- Resolves guest complaints within scope of authority or refers to management
- Notifies supervisor and Security of unusual events or alleged theft
- Reports problems arising from guest complaints or disruptive behavior
- Follows all safety policies and procedures
- Reports potential safety issues and acts immediately in emergencies
- Complies with OSHA PPE and hazard material programs
- Reports to work as scheduled on time and regularly
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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