Front Desk Agent (PT)

Huntington Beach, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $21.50

Work Schedule

Day Shifts

Fixed Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

Employee assistance program

Job Description

Pacific Hospitality Group is a distinguished hospitality company that operates with a unique owner/operator business model, offering exceptional value to both investors and team members. Known for its family-focused approach, Pacific Hospitality Group is committed to long-term holds that facilitate sustainable business growth and career development opportunities for its employees. With a vision centered on enriching lives through memorable experiences, this company also emphasizes giving back to communities and honoring core values in every aspect of its operations. The Group’s focus on integrity, compliance, value creation, and customer satisfaction sets a strong foundation for a rewarding workplace environment.\n\nThe Front Office Supervisor position at Pacific Hospitality Group is a key role within the hotel’s operational team. This role requires delivering a warm and welcoming atmosphere to all guests and visitors, managing every aspect of guest registration, from check-in to check-out procedures, and providing essential information about the hotel amenities and local attractions. The supervisor is responsible for resolving guest concerns promptly and professionally, thereby ensuring high levels of guest confidence and satisfaction. This position involves extensive interaction with guests, requiring excellent communication and problem-solving skills to handle diverse situations tactfully. Additionally, the supervisor oversees financial transactions and guest account management by entering relevant data into the computer system, collecting payments, and running necessary reports. The role also seeks opportunities for maximizing hotel revenue, emphasizing the importance of vigilance and proactive service in daily operations. This leadership role is vital for maintaining smooth coordination among departments and ensuring safety policies and procedures are rigorously followed within the hotel environment. Pacific Hospitality Group offers a supportive atmosphere where employees can thrive while contributing to the company’s mission of principled entrepreneurship and customer focus. This full-time position offers an engaging career path for those passionate about hospitality management and exceptional guest service.

Job Requirements

High school diploma or equivalent
Guest service or customer service experience desired
Excellent customer service and communication skills
Basic math skills
Basic computer skills
Attention to detail
Ability to solve problems and remain calm in stressful situations
Proficiency in English
Ability to work independently and as part of a team

Job Qualifications

Guest service or customer service experience desired
Excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds
Ability to perform basic math skills such as addition, subtraction, multiplication and division
Basic computer skills to enter data, read, and interpret information
Attention to detail
Ability to solve problems and remain calm and alert if dealing with difficult guests, during busy activity periods or in an emergency situation
Ability to speak, read, write and understand English
Proficiency in another language a plus
Able to work independently with minimal guidance and as part of a team

Job Duties

Welcomes guests by greeting them in an enthusiastic and professional manner, answering questions and responding to requests
Provides information about hotel and hotel amenities
Registers hotel guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures
Issues door key cards
Establishes guest credit by verifying credit cards or obtaining cash
Seeks opportunities to maximize revenue
Directs guests to hotel rooms by showing room locations on a hotel map
Calls Bellperson
Effectively deals with internal and external customers, some of whom may require a high level of patience, tact and diplomacy to defuse anger
Collects accurate information and resolves conflicts
Keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken
Communicates with other departments to fulfill guest needs
Maintains hotel records by entering required room and guest account data into systems
Performs all guest accounting functions according to hotel procedure to ensure all guest and house accounts are completed and accurate
Collects hotel revenue by entering services and charges, computing bills and obtaining payments
Runs all necessary reports and balances paperwork
Maintains accuracy of cash banks
Balances funds and provides change
Resolves guest complaints within scope of authority
Otherwise refers the matter to management
Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
Follows all safety policies and procedures
Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations
Reports to work as scheduled (on time and on regular basis) is an essential function of the job