You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $21.50
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Employee assistance program
Job Description
Pacific Hospitality Group is a distinguished hospitality company that operates with a unique owner/operator business model, offering exceptional value to both investors and team members. Known for its family-focused approach, Pacific Hospitality Group is committed to long-term holds that facilitate sustainable business growth and career development opportunities for its employees. With a vision centered on enriching lives through memorable experiences, this company also emphasizes giving back to communities and honoring core values in every aspect of its operations. The Group’s focus on integrity, compliance, value creation, and customer satisfaction sets a strong foundation for a rewarding workplace environment.\n\nThe Front Office... Show More
Job Requirements
- High school diploma or equivalent
- Guest service or customer service experience desired
- Excellent customer service and communication skills
- Basic math skills
- Basic computer skills
- Attention to detail
- Ability to solve problems and remain calm in stressful situations
- Proficiency in English
- Ability to work independently and as part of a team
Job Qualifications
- Guest service or customer service experience desired
- Excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds
- Ability to perform basic math skills such as addition, subtraction, multiplication and division
- Basic computer skills to enter data, read, and interpret information
- Attention to detail
- Ability to solve problems and remain calm and alert if dealing with difficult guests, during busy activity periods or in an emergency situation
- Ability to speak, read, write and understand English
- Proficiency in another language a plus
- Able to work independently with minimal guidance and as part of a team
Job Duties
- Welcomes guests by greeting them in an enthusiastic and professional manner, answering questions and responding to requests
- Provides information about hotel and hotel amenities
- Registers hotel guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures
- Issues door key cards
- Establishes guest credit by verifying credit cards or obtaining cash
- Seeks opportunities to maximize revenue
- Directs guests to hotel rooms by showing room locations on a hotel map
- Calls Bellperson
- Effectively deals with internal and external customers, some of whom may require a high level of patience, tact and diplomacy to defuse anger
- Collects accurate information and resolves conflicts
- Keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken
- Communicates with other departments to fulfill guest needs
- Maintains hotel records by entering required room and guest account data into systems
- Performs all guest accounting functions according to hotel procedure to ensure all guest and house accounts are completed and accurate
- Collects hotel revenue by entering services and charges, computing bills and obtaining payments
- Runs all necessary reports and balances paperwork
- Maintains accuracy of cash banks
- Balances funds and provides change
- Resolves guest complaints within scope of authority
- Otherwise refers the matter to management
- Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
- Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
- Follows all safety policies and procedures
- Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations
- Reports to work as scheduled (on time and on regular basis) is an essential function of the job
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
Nearby Cities
Jobs By Filter