Front Desk Agent / Pre-Arrival Coordinator

The Alida is a distinguished hotel located on Savannah's scenic and revitalized riverfront, offering a unique blend of modern life and timeless Southern charm. With 173 elegantly designed rooms, this establishment embodies the essence of Southern hospitality, catering to a diverse clientele seeking an exceptional experience in one of the city's most vibrant locations. The hotel is a tribute to Alida Harper Fowlkes, a celebrated entrepreneur whose spirit of self-made success and dedication to community life inspires the ethos of the hotel. Guests at The Alida enjoy not only top-tier accommodations but an immersive cultural experience that reflects the richness and warmth of Savannah's contemporary and historic identity.

The role we are seeking to fill is crucial to maintaining the high standards of service that define The Alida. This individual serves as the first point of contact for guests, embodying the welcoming spirit and commitment to personalized guest experiences that the hotel upholds. The primary responsibilities include greeting guests warmly, managing room assignments efficiently, and providing comprehensive information about the hotel amenities and local attractions. This position demands a natural ability to create a warm atmosphere and the compassion to connect with guests on a deeper level, ensuring their stay is not only comfortable but memorable.

The successful candidate will handle check-in and check-out processes with professionalism and care, verify payment information, and respond promptly to guest requests. They will also function as a liaison for VIP and high-tier Marriott guests, coordinating special accommodations and sending personalized communications to enhance their experience. This role requires versatility, as the individual will sometimes act as a concierge and provide essential PBX support during their shift. Candidates can expect to work in a dynamic environment where attention to detail, excellent communication skills, and a genuine passion for hospitality are highly valued. This position is ideal for someone who thrives on engaging with people, enjoys problem-solving on the spot, and takes pride in contributing to a team that celebrates diversity and inclusion.

As part of the Makeready collection, employees benefit from a comprehensive package designed to support their health, happiness, and professional growth. This includes accommodating paid time off, medical and dental insurance, vision care, parental leave, pet insurance, company-matched dependent care and 401(k) plans, and programs to assist with student loan repayment. The Alida is not only a place where guests feel at home but also a workplace that values its team members and promotes an inclusive environment where everyone can succeed based on their qualifications, experience, and individual abilities. This culture of respect and support makes The Alida an exceptional place to build a career in hospitality.