Front Desk Agent (PM Shift)

Superhost Hospitality is a renowned hospitality company with over 40 years of industry expertise, dedicated to delivering exceptional guest experiences through corporate excellence and social responsibility. Known for its people-focused and performance-driven approach, the company operates a dynamic portfolio of assets associated with industry-leading brands. Superhost Hospitality is committed to fostering a culture that attracts, develops, and retains top talent to maintain its status as a top performer in the hospitality sector. The company emphasizes creating a supportive work environment that encourages career advancement and professional growth. Employees are empowered to contribute to an inclusive and diverse workplace while delivering outstanding service that builds customer loyalty and satisfaction.

As a Front Desk Agent (PM Shift) at Everhome Suites Glendale, a property operational under Superhost Hospitality, you become the welcoming face of the hotel, responsible for ensuring guests receive a seamless and memorable experience. This role involves greeting guests upon arrival, managing check-in and check-out processes, and providing detailed information about hotel amenities, services, and nearby attractions. The position requires handling reservations, cancellations, and guest inquiries with professionalism and efficiency, while promptly resolving any guest concerns or issues. Collaboration with other hotel departments is essential to ensure smooth operations and high-quality service delivery at every touchpoint.

This position demands excellent communication and customer service skills, a problem-solving mindset, and the ability to work effectively as part of a team. The role is specifically for the PM shift, with availability required on weekends and holidays, and the ability to commute. Initially, you will undergo comprehensive training to familiarize yourself with hotel systems and procedures, gaining hands-on experience in guest management and operational coordination. This foundational period is designed to prepare you for ongoing responsibilities and help you develop skills that contribute to a positive guest atmosphere.

Employees at Superhost Hospitality benefit from a comprehensive benefits package that includes health, dental, and vision insurance, as well as a 401(k) plan for eligible roles. Additional perks include exclusive travel discounts at partner hotels worldwide, participation in wellness programs, on-demand pay options for financial flexibility, and access to leadership development and growth opportunities. The company prides itself on an inclusive culture and encourages employee involvement through initiatives like the Culture Committee, fostering a diverse, positive workplace environment.

Joining Superhost Hospitality as a Front Desk Agent offers a rewarding career opportunity to be part of a respected hospitality leader focused on delivering exceptional service while supporting employee growth and well-being.