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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $20.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k with employer match
Paid Time Off
Life insurance
long term disability
short term disability
Employee assistance program
Referral Bonus Program
Carpool reimbursement
Employee Discounts
Employee lunch
Job Description
Paws Up Montana is America’s premier luxury ranch resort, renowned for offering a unique blend of rugged outdoor adventure and sophisticated hospitality. Set against the breathtaking backdrop of Montana’s picturesque landscapes, Paws Up provides guests with an unparalleled experience that combines luxury accommodations, world-class dining, and a wide range of recreational activities. This esteemed resort is dedicated to creating a welcoming, authentic, and memorable environment for its guests while maintaining the highest standards of service and comfort.
As a Front Desk Agent at Paws Up Montana, you will be the first point of contact for guests, playing a cr... Show More
As a Front Desk Agent at Paws Up Montana, you will be the first point of contact for guests, playing a cr... Show More
Job Requirements
- Knowledge of world class hospitality and service management preferred
- Current driver’s license with two years driving experience
Job Qualifications
- Knowledge of world class hospitality and service management preferred
- Current driver’s license with two years driving experience
Job Duties
- Greet guests with professionalism, warmth and courtesy
- Ensure an efficient arrival and departure process
- Provide clear and accurate information about the hotel services, facilities and policies
- Anticipate guests needs and acknowledge preferences
- Communicate clearly and professionally with other departments
- Handle complaints, with discretion, empathy, and provide solutions
- Respond through various communication channels
- Demonstrate urgency and efficiency while remaining effective under pressure
- Keep a clean and organized workspace
- Accurately handle cashiering and billing processes
- Manage special requests
- Maintain confidentiality of guest information
- Follow up with and prioritize tasks during the shift
- Keep a presentable image aligned with luxury standards
- Follow and complete daily departmental checklists
- Support Front Desk team functions as directed by Paws Up Leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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