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Reside logo

Front Desk Agent - Part Time Overnight

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $17.00 - $21.00
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Work Schedule

Flexible
Day Shifts
Night Shifts
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Benefits

competitive pay
commuter benefit
Medical insurance
Dental Insurance
Vision Insurance
401k and Employer Match
Paid holidays
Paid vacation time
Quarterly success share bonus
Annual success share bonus
Wyndham discount
Volunteer program
Tuition Reimbursement Program
Learning and development opportunities
Employee Referral Program
Employee assistance program

Job Description

Reside is a prominent leader in the alternative-accommodations sector, specializing in housing solutions that blur the lines between traditional hotels and apartments. Operating across more than 200 cities in the United States as well as 130 international destinations, Reside offers a unique multi-platform logistics service model. The company prides itself on combining the personalized and attentive service characteristic of smaller companies with the extensive capabilities and scale of a large global organization. This enables Reside to efficiently manage housing options while maintaining a high level of customer satisfaction and operational flexibility. The company is headquartered in Washington DC, with a... Show More

Job Requirements

  • High school diploma or equivalent
  • minimum one year of relevant experience
  • computer proficiency
  • strong customer service skills
  • ability to work overnight shifts, weekends, and holidays
  • excellent communication skills
  • ability to handle financial transactions accurately
  • ability to work independently and as part of a team
  • maintain professional appearance and demeanor
  • confidentiality adherence
  • willingness to cross-train
  • flexible schedule including variable shifts
  • legal authorization to work in the United States

Job Qualifications

  • High school diploma or equivalent
  • college coursework in hospitality or related field preferred
  • equivalent experience accepted
  • one year of experience in hotel front office or related field preferred
  • overnight auditing experience is a plus
  • computer proficiency required
  • experience with front office or property management systems preferred
  • customer service experience strongly preferred
  • excellent verbal and written communication skills
  • strong attention to detail and accuracy in handling financial transactions
  • ability to prioritize tasks and work independently or as part of a team
  • proficiency in basic arithmetic and comfort with financial data
  • problem-solving and critical thinking skills
  • professional appearance and demeanor
  • ability to maintain confidentiality
  • willingness to cross-train and assist in other operational areas

Job Duties

  • Greet, welcome, and assist guests in a friendly and professional manner throughout their stay
  • handle all check-ins, checkouts, and reservation processes accurately and efficiently
  • reconcile transactions and audit daily reports to ensure accuracy in financial and statistical data
  • review and compile management reports, guest billings, and ledger transactions in a timely manner
  • respond promptly to guest inquiries regarding services, facilities, and local attractions
  • maintain proper operation of front desk systems and ensure adherence to property standards
  • follow all cash handling, credit, and audit procedures in accordance with company policies
  • maintain a clean and organized work area and ensure front desk and lobby standards are met
  • attend all required meetings and training sessions, maintaining compliance with Reside standards
  • support porterage and guest service functions when needed to exceed customer expectations
  • communicate effectively with all departments to ensure guest satisfaction and operational efficiency
  • report maintenance issues or safety hazards to the supervisor promptly
  • perform other duties as assigned by management
  • support customer arrivals, requests, or service resolutions by performing porterage duties

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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