Front Desk Agent (Part-Time) - Hyatt Place Downtown Tulsa

Tulsa, OK, USA|

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $14.00 - $15.00

Benefits

Health Insurance

Paid Time Off

employee discount

Retirement Plan

Training and Development

flexible schedule

Job Description

The Hyatt Place in downtown Tulsa is a renowned hotel establishment known for its commitment to providing exceptional hospitality services and a welcoming atmosphere to both business and leisure travelers. As part of the globally recognized Hyatt Hotel chain, this location embodies the brand's dedication to quality, comfort, and customer satisfaction. Situated in the heart of Tulsa, the hotel offers convenient access to the city's vibrant cultural, business, and entertainment centers, making it a preferred choice for guests seeking both convenience and comfort during their stays.

Hyatt Place Tulsa combines modern amenities, spacious accommodations, and attentive service to ensure every guest experience is memorable. The hotel is designed to meet the needs of a diverse clientele, including extended stay guests, business professionals, families, and tourists. Known for its innovative design and meeting spaces, Hyatt Place Tulsa strives to maintain high standards in hospitality, cleanliness, and overall guest engagement.

We are currently seeking a dedicated Part-Time Front Desk Agent to join our motivated team and uphold our reputation for excellent guest service. This role is pivotal in creating a positive first impression and maintaining lasting customer relationships. The Front Desk Agent will be responsible for delivering attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. The position involves handling reservation and inquiry calls during shifts, managing check-ins and check-outs in a friendly and efficient manner, and addressing guest requests and concerns promptly to ensure utmost satisfaction.

The ideal candidate will actively develop superior service skills, demonstrating professionalism and effective communication with clients, guests, and co-workers. Responsibilities include managing suite inventory, staying informed about hotel rates, promotions, and group bookings, as well as operating the front desk computer system proficiently. Emphasis is placed on contributing to guest satisfaction surveys through excellent personalized service.

Working as a Part-Time Front Desk Agent at Hyatt Place Tulsa means being part of a brand that values teamwork, continuous improvement, and operational excellence. The role requires a balance of administrative skills, problem-solving abilities, and interpersonal communication to thrive in a dynamic hospitality environment. This is an excellent opportunity for individuals passionate about hotel operations and guest services, looking to contribute to a team-oriented and guest-focused workplace environment. Employment is part-time, with required availability on weekends and holidays, offering a competitive salary reflective of the hospitality industry standards.

Job Requirements

High school diploma or equivalent
Ability to operate front desk computer systems
Previous experience in hospitality preferred
Strong communication skills
Ability to handle cash transactions accurately
Must be available to work weekends and holidays
Must maintain professional demeanor in stressful situations
Valid driver's license
Fluency in English
Physical ability to stand for entire shift and lift up to 25 pounds
Ability to communicate effectively by phone
Knowledge of hotel policies and emergency procedures
Ability to maintain composure and handle workplace problems
Basic knowledge of accounting principles

Job Qualifications

High school diploma or equivalent
A degree with an emphasis in hotel management, hospitality management and/or related fields preferred
Previous hospitality experience preferred
Knowledge of accounting principles
Experience handling cash, accounting procedures and general administrative tasks
Ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need
Effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary
Must work well in stressful, high pressure situations
Effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests and co-workers
Must maintain composure and objectivity under pressure
Effective oral and written communication skills
Weekends and holidays availability required
Valid driver's license
Must be fluent in English

Job Duties

Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay
Handle check-ins and check-outs in a friendly, efficient and courteous manner
Respond to all guests' requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner
Follow up to ensure guest satisfaction
Answer all guest inquiries including hotel services and amenities, the area, etc.
Ensure delivery of packages, mail and messages as needed to guests
Follow all Lexima/Brand credit policies
Be aware of all rates, packages, and special promotions
Be familiar with all in house groups
Be aware of closed out and restricted dates
Obtain all necessary information when taking room reservations and follow rate quoting guidelines
Fully understand and be able to operate all relevant aspects of the front desk computer system
Focus on his/her role in contributing to guest satisfaction surveys
Demonstrate appropriate phone skills
Use Lexima/brand selling guidelines as part of the inquiry call process
Consistently perform above average in the mystery call process
Follow up on all wait list reservations
Manage suite inventory
Complete shift responsibility checklist
Keep front office area clean and organized
Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations
Participate in all-employee meetings, events and other functions required by management
Be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology
Develop full understanding of hotel amenities and services
Understand emergency procedures and be prepared to help when necessary
Operate radios efficiently and professionally in communicating with the hotel staff
Ensure correct and accurate cash handling while at the front desk
Use proper radio etiquette when communicating with other employees
Perform any other duties as requested by management