Front Desk Agent (Part-Time) - Hyatt Place Downtown Tulsa

Tulsa, OK, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $14.00 - $15.00

Work Schedule

Weekend Shifts

Benefits

competitive salary

flexible schedules

employee discount

Training and Development

Paid Time Off

Health Insurance

Career advancement opportunities

Job Description

Hyatt Place in downtown Tulsa is part of the globally recognized Hyatt Hotels Corporation, known for its upscale accommodations and commitment to exceptional guest experiences. Hyatt Place is a distinctive brand within the Hyatt portfolio, catering to business travelers and leisure guests who seek a blend of comfort, modern amenities, and genuine hospitality. Located in the bustling downtown area of Tulsa, the hotel benefits from a vibrant urban setting that attracts a diverse clientele ranging from tourists to corporate travelers. Hyatt Place Tulsa offers spacious guest suites, state-of-the-art facilities, and a variety of amenities designed to enhance the overall stay for all guests.

This position is for a Part-Time Front Desk Agent at Hyatt Place Tulsa. The role plays a crucial part in the hotel's guest service operation and directly impacts guest satisfaction and hotel revenue. The Front Desk Agent is responsible for delivering attentive, courteous, and efficient service before guests arrive and throughout their stay. This includes handling check-ins and check-outs with professionalism and friendliness, managing reservation and inquiry calls promptly, and resolving guest issues or complaints with care and responsiveness. A significant aspect of the role is to actively promote Hyatt Place's amenities, packages, and special offers to maximize suite occupancy and revenue.

This job requires excellent communication skills, a customer-oriented mindset, and the ability to work under pressure while maintaining composure. The Part-Time Front Desk Agent will be expected to understand and operate the hotel's front desk computer system flawlessly, follow brand policies and compliance standards, and contribute positively to guest satisfaction surveys. The role also extends to various daily tasks such as managing suite inventory, organizing the front desk area, adhering to cash handling procedures, and staying informed about hotel promotions and in-house groups. The position demands flexibility, including working weekends and holidays, and requires a valid driver's license and fluency in English.

Working at Hyatt Place Tulsa means joining a team dedicated to creating memorable guest experiences through superior service. The company fosters a supportive work culture that values continuous learning, professionalism, and teamwork. This part-time role is ideal for individuals seeking hospitality opportunities that offer hands-on experience in hotel operations within a prominent and reputable hotel brand. While specific salary details are not provided, Hyatt Place offers competitive compensation aligned with industry standards and provides employees with opportunities for professional growth and development.

Job Requirements

High school diploma or equivalent
Previous hospitality experience
Knowledge of accounting principles
Experience handling cash, accounting procedures and general administrative tasks
Ability to assimilate complex information and adjust accordingly
Effective problem-solving skills
Ability to work well under pressure
Strong listening and communication skills
Ability to maintain composure and objectivity under pressure
Availability to work weekends and holidays
Valid driver’s license
Fluent in English

Job Qualifications

High school diploma or equivalent required
A degree with an emphasis in hotel management, hospitality management and/or related fields preferred
Previous hospitality experience preferred
Knowledge of accounting principles
Experience handling cash, accounting procedures and general administrative tasks
Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need
Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary
Must work well in stressful, high pressure situations
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests and co-workers
Must maintain composure and objectivity under pressure
Effective oral and written communication skills
Weekends and holidays are required
Must have a valid driver’s license
Must be fluent in English

Job Duties

Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay
Handle check-ins and check-outs in a friendly, efficient and courteous manner
Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner
Follow up to ensure guest satisfaction
Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.)
Ensure delivery of packages, mail and messages as needed to guests
Follow all Lexima/Brand credit policies
Be aware of all rates, packages, and special promotions
Be familiar with all in house groups
Be aware of closed out and restricted dates
Obtain all necessary information when taking room reservations and follow rate quoting guidelines
Fully understand and be able to operate all relevant aspects of the front desk computer system
Focus on his/her role in contributing to guest satisfaction surveys
Demonstrate appropriate phone skills
Use Lexima/brand selling guidelines as part of the inquiry call process
Consistently perform above average in the mystery call process
Follow up on all wait list reservations
Manage suite inventory
Complete shift responsibility checklist
Keep front office area clean and organized
Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations
Participate in all-employee meetings, events and other functions required by management
Be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology
Develop full understanding of hotel amenities and services
Understand emergency procedures and be prepared to help when necessary
Operate radios efficiently and professionally in communicating with the hotel staff
Ensure correct and accurate cash handling while at the front desk
Use proper radio etiquette when communicating with other employees
Perform any other duties as requested by management