Front Desk Agent Part Time

JW Marriott Vienna, part of Marriott International's luxury portfolio, is located at 8028 Leesburg Pike, Vienna, Virginia. As a distinguished hospitality brand, JW Marriott is committed to offering luxurious experiences to guests in gateway cities and distinctive resorts around the world. Known for its emphasis on associate well-being and guest satisfaction, JW Marriott ensures that each stay is memorable by fostering a culture where associates come first. This dedication creates a work environment that encourages camaraderie, professional growth, and holistic development, making JW Marriott a prime destination for career-minded hospitality professionals.

This position is for a Guest Experience Expert in the Rooms & Guest Services Operations category. It is a part-time non-management role offering an hourly wage between $21.79 and $23.43. The role is not remote; the expert will be working on-site, engaging directly with guests throughout their stay. The Guest Experience Expert is much more than a front desk employee; this role plays a critical part in shaping an unforgettable visit for guests. From the moment a guest arrives to their departure, this expert manages the flow of services that ensure a seamless and welcoming experience. Empowered to operate independently within the hotel space, the expert addresses operational tasks, fulfills guest requests promptly, completes necessary reporting, and shares local insights to enhance the guest’s experience.

Success in this role requires an individual who is proactive, attentive, and committed to delivering high standards of hospitality. The expert must maintain a professional appearance and adhere to company policies and confidentiality standards while safeguarding hotel assets. Physical demands involve standing, sitting, or walking for extended periods and moving objects weighing up to 10 pounds. The role is hands-on, requiring a combination of customer service skills and operational efficiency to meet and exceed guest expectations consistently.

JW Marriott promotes an inclusive environment where diversity and equal opportunity are paramount. No prior related work experience or supervisory experience is necessary, making this an excellent entry-level opportunity for individuals seeking to begin or grow their career in the luxury hospitality industry. Educationally, a high school diploma or GED equivalent is preferred but not mandatory. The position does not require any special licenses or certifications.

Joining JW Marriott means becoming part of a global team dedicated to delivering the promise of "Wonderful Hospitality. Always." This role offers associates the chance to be part of an innovative and guest-focused team while benefiting from comprehensive training, recognition, and career advancement opportunities. Whether you are passionate about hospitality or looking to develop your professional skills, this position provides the foundation to become the best version of yourself within a respected luxury hotel brand.