Front Desk Agent - Part Time

Minneapolis, MN, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Career development opportunities

Job Description

The Crowne Plaza Minneapolis West is a distinguished hotel under the renowned IHG Hotels & Resorts brand, known globally for offering premium hospitality and comfort to travelers. Located in the vibrant city of Minneapolis, Minnesota, this hotel caters to a diverse clientele ranging from business professionals to vacationing families. The property features modern amenities, well-appointed rooms, and meticulous customer service that aligns with the high standards of IHG Hotels & Resorts. Guests at the Crowne Plaza Minneapolis West enjoy a seamless blend of convenience and comfort, underpinned by the brand's commitment to excellence in hospitality. Regency Hotel Management, a respected leader in hotel management since 1965, operates this location. Their ethos centers around driving maximum profitability for clients while delivering exceptional guest experiences through seasoned management and dedicated staff. Their commitment to hospitality excellence is evident in everything they do, fostering an environment where both guests and employees thrive.

The Front Desk Agent role at Crowne Plaza Minneapolis West is a pivotal position that embodies the core values of hospitality and customer service. This role is essential to the smooth operation of the hotel’s front office and directly impacts guest satisfaction and hotel revenue. As a Front Desk Agent, you will be the first and last point of contact for guests, responsible for creating welcoming and efficient experiences during check-in, check-out, and throughout their stay. Your responsibilities extend to handling reservations, guest account management, and ensuring that all transactions and cash handling procedures are accurate and secure. The position offers shift flexibility, with both AM and PM shifts available, catering to operational needs and work-life balance.

In addition to delivering exceptional guest service, the Front Desk Agent supports the Front Office Manager (FOM) in upholding company standards and the mission of delivering superior hospitality. The role demands proficiency in property management systems and the capacity to manage multiple tasks with accuracy and speed, adapting quickly to a fast-paced environment. You will also employ suggestive selling techniques to maximize room revenue and be a knowledgeable ambassador of the hotel’s services and local amenities.

The ideal candidate will exhibit a professional appearance, strong communication skills, and a dedication to teamwork. Integrity and accountability are paramount, especially when handling financial transactions. Your role will further include administrative tasks such as maintaining the cleanliness and organization of the front desk, coordinating with housekeeping and maintenance departments, and participating in department meetings. This comprehensive role forms the backbone of the guest experience and hotel operations, requiring detail orientation, sound judgment, and superior customer relations skills. Anyone passionate about hospitality and eager to contribute to a dynamic hotel environment will find this position rewarding and impactful. The opportunity to grow within the well-established IHG Hotels & Resorts network and Regency Hotel Management's supportive culture makes this a compelling career opportunity.

Job Requirements

High school diploma or GED
One year past audit or front desk experience preferred
Accurately type a minimum of 30 words per minute
Ability to operate computer and property management system software
Ability to handle clerical duties such as filing and logging
Must be honest and able to handle cash responsibilities
Meet state licensing requirements if applicable

Job Qualifications

High school diploma or GED
Some college preferred
One year past audit or front desk experience preferred
Project a neat, clean and professional appearance
Be articulate and able to communicate effectively to staff and guests, verbally and in writing
Be committed to the highest standards of hospitality and express a sincere interest in the needs and comfort of guests
Must be extroverted, sales oriented, self-motivated and able to consistently project a positive attitude and pleasant personality
Willing to assist others and work as a team member toward common goals of the hotel
Be a bright, alert individual who is able to assume responsibility and exercise sound judgment
Perform multiple activities with speed and accuracy and adapt easily to fast paced, changing conditions
Be detail-oriented and follow through
Be dependable, flexible and possess an even temperament
Comprehend basic accounting principles and possess an aptitude with figures
Accurately type a minimum of 30 words per minute
Operate computer and property management system software
Able to handle clerical duties such as filing and logging
Must be honest and able to handle cash responsibilities

Job Duties

Provide superior hospitality and service to ensure an easy and satisfying guest reservation process
Provide superior hospitality and service to ensure an easy and satisfying guest check-in and check-out process
Maximize guest room revenues and guest satisfaction by providing efficient and courteous Front Desk Service
Register and process guests promptly, upon their arrival, to ensure guest satisfaction
Perform all guest accounting functions, according to established hotel operating procedures
Verify all guest and house accounts are complete and accurate
Accept responsibility for accurately maintaining a cash bank
Process checkouts in a timely and efficient manner
Reconcile daily posting and transactions
submit a balanced deposit
Complete deposit log with witness
Demonstrate a working knowledge of all services and facilities of the hotel, as well as those of the local area, to effectively assist hotel guests
Issue safe deposit boxes to guests, upon request, according to standard operating procedure
Properly process guest messages, mail, packages, and confirm receipt by our guest
Thoroughly understand and adhere to all established credit, check cashing, cash handling and inventory control policies and procedures
Confirm all guests establish credit upon check-in
Monitor guest accounts to verify adherence to hotel credit limits
Utilize appropriate suggestive selling techniques
Receive and process reservations accurately, to ensure guest satisfaction
Review all reservations and assign rooms based on availability, special requests and hotel promotions, to ensure guest satisfaction and maximize room revenues
Assist all guests in a sincere and courteous manner consistent with Regency Culture of Service Training
Answer phones, at front desk, according to established procedures
Coordinate and notify the housekeeping department of all checkouts, late checkouts, early check-ins, special requests, and part-day rooms
Attend department meetings
Coordinate guest room maintenance work with the maintenance department
Maintain the cleanliness and neatness of the front desk area
Other duties as assigned