Front Desk Agent - Part Time

Reno, NV, USA|

Job Overview

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Job Description

The hiring establishment is a well-regarded hotel that prides itself on delivering exceptional guest services and providing a welcoming environment for all visitors. As a reputable hospitality company, the hotel is committed to maintaining a high standard of professionalism, comfort, and safety for guests while fostering a supportive and engaging workplace for its employees. The hotel employs various professionals dedicated to ensuring that each guest's stay is memorable and exceeds expectations. This establishment typically offers full-time employment opportunities and competitive compensation reflective of the skills and experience required for the role.

This available position is that of a Front Desk Agent, a vital role within the hotel’s operations. The Front Desk Agent serves as the first point of contact for guests, playing an essential part in shaping their overall experience. This role involves managing guest check-ins and check-outs efficiently, ensuring all financial transactions including payments and billing are accurate and processed securely. The Front Desk Agent is responsible for handling phone inquiries, maintaining cash drawers, and utilizing the hotel’s reservation system to support smooth guest services. Additionally, this position requires a keen understanding of hotel services, amenities, and local attractions to assist guests effectively and professionally.

Beyond these administrative responsibilities, the Front Desk Agent must exhibit excellent communication skills and a proactive approach to guest relations. Anticipating guest needs, resolving complaints promptly, and ensuring safety through familiarity with emergency procedures are integral to the role. The candidate must be able to collaborate with various hotel departments to guarantee seamless operations and superior customer service. This position is suitable for individuals who thrive in a dynamic environment, possess strong organizational abilities, and are dedicated to enhancing guest satisfaction through attentive and courteous service. This detailed description captures the essence of a Front Desk Agent role in a hotel environment, making it both comprehensive and SEO-friendly.

Job Requirements

Minimum age of 16 years
Previous hotel reservation experience or any combination of education, training, or experience
Ability of complex reading and simple writing, math, and task completion skills
Clerical skills
Ability to follow instructions
Memorization skills
Flexible availability to work all shifts including holidays, nights, and weekends.

Job Qualifications

Previous hotel reservation experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities
Ability of complex reading and simple writing, math, and task completion skills
Clerical skills
Ability to follow instructions
Memorization skills
Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate
Minimum age of 16 years.

Job Duties

Organize, confirm and process guest check-ins/check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed
Perform tasks such as answering phones, maintaining cash drawers, operating office equipment
Use computer system to make reservations, check-in and check-out hotel guests, process payments
Maintain current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries
Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
Post and balance room charges to guest’s accounts to keep these accounts current and always correct
Ensure guest and hotel safety by knowing all safety, security and emergency procedures
Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
Complete cashier and closing reports, counting the bank at the end of each shift securely
Make constant contact with both internal and external customers to provide optimal guest service
This includes contact with various hotel departments to provide/obtain pertinent information needed to ensure proper guest service is provided
Communicate any emergency, lost item or theft to proper security staff and/or authorities
Any other duties as assigned within the scope of this position.