Front Desk Agent (Part Time)

Irvine, CA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

employee training

Career development opportunities

Job Description

Pacific Hospitality Group is a distinguished hotel management company that prides itself on its owner/operator approach, delivering exceptional value to both investors and team members. As a family-oriented organization, Pacific Hospitality Group emphasizes a long-term commitment to building its portfolio and nurturing the professional and personal growth of its employees. This approach has allowed the company to sustain growth and foster a supportive and enriching work environment. The company is driven by a vision to enhance lives by creating memorable guest experiences, actively giving back to communities, and upholding strong ethical principles rooted in honoring God. With a focus on sustainable growth and value creation, Pacific Hospitality Group continually innovates within the hospitality sector by adhering to core values such as integrity, compliance, customer focus, and principled entrepreneurship. These guiding principles enable the company to deliver high standards of service while maintaining respect, humility, and fulfillment among its workforce and guests.

The Front Desk Agent position at Pacific Hospitality Group is an integral role within the organization’s commitment to hospitality excellence. As the first point of contact for guests, the Front Desk Agent embodies the company’s dedication to warm, professional, and attentive service. This role requires a personable and patient individual capable of welcoming guests, handling inquiries, managing guest registration, and ensuring a seamless check-in and check-out experience. The Front Desk Agent also plays a vital part in supporting hotel operations by coordinating with other departments and maintaining accurate records of guest accounts and services. Problem-solving skills and the ability to manage conflicts diplomatically are essential, as the role often involves addressing guest concerns and ensuring satisfaction. This position offers an exciting opportunity for individuals passionate about hospitality and customer service to join a company that values personal growth, community connection, and ethical business practices. Employment is typically full-time with competitive compensation and opportunities for career advancement within the vast Pacific Hospitality Group network.

Job Requirements

High school diploma or equivalent
Previous customer service experience preferred
Good communication skills
Ability to handle difficult situations calmly
Basic computer literacy
Ability to speak, read, and write English
Willingness to work flexible hours including holidays and weekends
Proficiency in a second language is a plus

Job Qualifications

Excellent customer service and communication skills
Ability to handle guests from diverse social, cultural, economic and educational backgrounds
Attention to detail
Problem-solving skills and ability to remain calm under pressure
Proficiency in English, with ability to speak, read, write and understand
Previous guest service or customer service experience desired
Experience working in Marriott or Fosse properties is a plus

Job Duties

Welcomes guests by greeting them in an enthusiastic and professional manner, answering questions and responding to requests
Registers hotel guests by confirming room requirements, verifying pre-registration, assigning rooms, and issuing door key cards
Establishes guest credit by verifying credit cards or obtaining cash
Deals effectively with internal and external customers, managing conflict with patience, tact and diplomacy
Maintains hotel records by entering room and guest data, performs guest accounting functions, collects payments, runs reports, and balances paperwork
Resolves guest complaints within scope of authority or refers them to management
Notifies supervisor or security of unusual events or safety issues