Front Desk Agent - Part Time

Omni New Haven Hotel is a distinguished luxury hotel located in the heart of downtown New Haven, Connecticut, just steps away from the world-renowned Yale University and several other prestigious educational institutions. The hotel is a remarkable fixture in New Haven's skyline, visible from the surrounding highways and bridges, and enjoys a prime location that offers guests breathtaking views of the city and Yale campus. Guests can dine in elegance at John Davenport’s Restaurant, situated on the 19th floor, where panoramic city and campus vistas accompany exquisite culinary experiences. This establishment prides itself on delivering unparalleled service and luxurious comfort to travelers in the region.\n\nThe Omni New Haven Hotel is proud to be the only 4-diamond hotel in New Haven, setting the standard for hospitality and guest satisfaction in the area. The hotel fosters a rewarding and dynamic work environment that encourages professional development and growth within the hospitality industry. By joining the team, employees gain the opportunity to work with experienced professionals in a service-oriented atmosphere that values excellence and dedication. Included with the employment are competitive benefits, paid internships, development programs, and tuition reimbursement, making it an attractive career destination for those aspiring to build a lasting career in hotel management and customer service. \n\nThe current opportunity available at Omni New Haven Hotel focuses on the front desk and guest service operations, integral to the smooth functioning of the hotel. The role involves mastering all check-in and check-out procedures, managing reservations, and understanding the full spectrum of hotel facilities and inter-departmental relationships. Employees in this role will be trained to handle guest scenarios professionally while utilizing the technological tools and equipment necessary to operate the front desk efficiently. There is also a requirement to assist during peak times with guest services and PBX functions, reflecting a collaborative work environment where teamwork and versatility are highly valued. \n\nThis position plays a vital role in ensuring guest satisfaction through exceptional service and adherence to hotel policies. Responsibilities also include assisting management in completing daily shift checklists and performing any special duties as assigned. The work environment is primarily indoor, occasionally exposing employees to external weather conditions. Working at the Omni New Haven Hotel offers a unique blend of luxury hospitality experience, community engagement, and professional enrichment in an iconic location where service excellence meets cultural vibrancy.