Front Desk Agent - Part Time

Plymouth, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $19.00 - $22.00

Work Schedule

Day Shifts

Fixed Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible scheduling

Training and Development

Job Description

The Crowne Plaza Minneapolis West is a distinguished hotel nestled in the vibrant Minneapolis area, offering travelers a blend of comfort, convenience, and exceptional hospitality. As part of the esteemed Regency Hotel Management family, which has been a leader in the hotel management sector since 1965, this hotel is committed to excellence and delivering a memorable guest experience. Regency Hotel Management is renowned for its ability to maximize profit while enhancing asset value for its clients, providing expert, hands-on management services. The Crowne Plaza brand itself is globally recognized for its quality accommodations, modern amenities, and customer-centric services, making it a preferred choice for both business and leisure travelers. The hotel prides itself on maintaining a clean, organized, and well-managed environment that supports both guests and staff alike, reflecting the high standards upheld by Regency Hotel Management.

Currently, the Crowne Plaza Minneapolis West is seeking a dedicated and customer-focused Front Desk Agent to join their dynamic team. This position is pivotal in shaping the guest experience, serving as the first point of contact for visitors and ensuring their stay is smooth and enjoyable. The role involves delivering superior hospitality and service by efficiently managing guest reservations, check-ins, and check-outs. The Front Desk Agent acts as a liaison between guests and the hotel, maximizing guest room revenues and satisfaction through courteous and effective service. The position offers flexibility with both AM and PM shifts available, accommodating a variety of schedules. The successful candidate will work under the supervision of the Front Office Manager (FOM) to uphold company standards and contribute positively to the hotel's mission. This role demands strong communication skills, an energetic and sales-oriented mindset, and a genuine passion for hospitality. The agent will also be responsible for various administrative tasks, such as managing cash operations, processing messages and packages, and coordinating with housekeeping and maintenance departments. With a focus on professionalism and accuracy, the Front Desk Agent plays a key role in sustaining the reputation of Crowne Plaza Minneapolis West as a premier lodging destination. Working at this hotel means joining a team that values integrity, teamwork, and a commitment to guest satisfaction, all supported by the robust framework of Regency Hotel Management's extensive experience and industry leadership.

Job Requirements

High school diploma or GED
One year past audit or front desk experience preferred
State requirements for licenses or certificates
Neat, clean, and professional appearance
Effective verbal and written communication skills
Commitment to hospitality standards
Sales oriented and self-motivated
Ability to work as a team member
Ability to perform multiple activities with speed and accuracy
Dependable and flexible
Basic accounting knowledge
Typing skills of at least 30 words per minute
Honesty and ability to handle cash responsibilities
Ability to adapt to fast paced, changing conditions

Job Qualifications

High school diploma or GED
Some college preferred
One year past audit or front desk experience preferred
Strong interpersonal and communication skills
Ability to project a positive and pleasant personality
Knowledge of hotel services and local area
Ability to use property management system software
Proficient in clerical duties such as filing and logging
Ability to follow appearance guidelines and uniform requirements
Commitment to exceptional guest service
Ability to handle guest accounting functions accurately

Job Duties

Provide superior hospitality and service to ensure an easy and satisfying guest reservation process
Provide superior hospitality and service to ensure an easy and satisfying guest check-in and check-out process
Maximize guest room revenues and guest satisfaction by providing efficient and courteous front desk service
Register and process guests promptly upon their arrival to ensure guest satisfaction
Perform all guest accounting functions according to established hotel operating procedures
Verify all guest and house accounts are complete and accurate
Accept responsibility for accurately maintaining a cash bank
Process checkouts in a timely and efficient manner
Reconcile daily posting and transactions and submit a balanced deposit
Complete deposit log with witness
Demonstrate a working knowledge of all services and facilities of the hotel as well as those of the local area
Issue safe deposit boxes to guests upon request according to standard operating procedure
Properly process guest messages, mail, packages, and confirm receipt by guests
Adhere to all established credit, check cashing, cash handling, and inventory control policies to minimize revenue loss
Confirm all guests establish credit upon check-in
Monitor guest accounts to verify adherence to hotel credit limits
Utilize appropriate suggestive selling techniques
Receive and process reservations accurately to ensure guest satisfaction
Review all reservations and assign rooms based on availability, special requests, and hotel promotions
Assist all guests in a sincere and courteous manner consistent with Regency Culture of Service Training
Answer phones at front desk according to established procedures
Coordinate and notify housekeeping of checkouts, late checkouts, early check-ins, special requests, and part-day rooms
Attend department meetings
Coordinate guest room maintenance work with the maintenance department
Maintain the cleanliness and neatness of the front desk area
Other duties as assigned