Front Desk Agent - Part Time

Independence, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

discounted room rates

Life insurance

Disability insurance

401K with company match

Paid Time Off

Paid Family Bonding Time

Employee stock purchase plan

Job Description

Hotel Kansas City sets a new standard for grand hospitality in the heart of Kansas City. Since its grand opening in late 2020, this establishment has been celebrated as one of the "Best New Hotels in the World" by Travel + Leisure and has quickly earned the title of Kansas City's top-rated hotel on TripAdvisor. The hotel offers an extraordinary blend of Victorian-inspired guest rooms that seamlessly incorporate modern elements, combined with preserved historic touches such as hand-hewn walnut and stained glass windows. This unique ambiance creates a luxurious atmosphere suited to both business and leisure travelers.

Centrally located within the historic Kansas City Club Building, Hotel Kansas City places guests mere steps from the finest nightlife, dining, and shopping experiences the city has to offer. The hotel boasts 144 exquisitely designed guest rooms and several outstanding food and beverage venues including the Town Company restaurant, Nighthawk, a lively music cellar cocktail bar, and a welcoming lobby lounge and bar designed to foster social mingling among guests and locals alike. For event enthusiasts, the hotel features a grand total of 20,000 square feet of versatile meeting space, including magnificent historic ballrooms and an expansive 3,000 square foot rooftop event patio that caters to a variety of gatherings and celebrations.

The Front Desk Agent at Hotel Kansas City plays a pivotal role in delivering exceptional guest service and representing the hotel’s commitment to excellence. Reporting directly to Front Office leadership, the Front Desk Agent is one of the most visible members of the hotel staff responsible for creating a warm and welcoming environment from the moment guests arrive through to their departure. This position requires a professional who can skillfully manage check-in and check-out operations, handle guest inquiries, and execute accurate front office transactions while ensuring guest satisfaction at every turn.

Working within a vibrant, fast-paced hospitality environment, Front Desk Agents need to be adaptable and responsive to the shifting demands of guest needs, operational priorities, and team collaboration. Successful candidates thrive on being dependable and professional, demonstrating a strong commitment to positive communication and accountability. This role requires excellent interpersonal skills, a deep understanding of guest service principles, and the ability to maintain composure and professionalism under pressure.

In addition to managing routine front office responsibilities, the Front Desk Agent contributes significantly to the overall guest experience by anticipating guest needs, providing detailed and accurate information about hotel amenities, local attractions, and dining options, and assisting in resolving guest concerns promptly and empathetically. Candidates will also collaborate closely with other hotel departments, including Housekeeping and management, to support seamless operations and uphold the highest standards of guest care.

Hotel Kansas City offers a welcoming and dynamic work environment with opportunities for growth and development in the hospitality industry. The position demands a balance of operational efficiency, financial accuracy, and superb guest interaction skills. If you are passionate about hospitality, enjoy engaging with diverse guests, and want to work at a prestigious hotel recognized globally for its exceptional service and historic charm, Hotel Kansas City is the perfect place for you to advance your career.

Job Requirements

High school diploma or GED equivalency required
6-12 months of related experience and/or training preferred
Hospitality hotel front desk guest service or customer service experience preferred
Ability to use hotel systems communication tools and basic computer applications accurately and efficiently
Ability to learn and follow Front Office procedures payment processes safety standards and service expectations
Ability to read and understand English fluently and speak clearly
Ability to work a flexible schedule including days evenings weekends holidays and overnight shifts as business needs require
Ability to stand for extended periods of time and move throughout the Front Office area as needed
Ability to lift push or pull up to 10-15 lbs as needed
Ability to support a high-volume high-touch guest environment while maintaining accuracy professionalism and positive communication

Job Qualifications

High school diploma or GED equivalency required
6-12 months of related experience and/or training preferred
Hospitality hotel front desk guest service or customer service experience preferred
Ability to use hotel systems communication tools and basic computer applications accurately and efficiently
Ability to learn and follow Front Office procedures payment processes safety standards and service expectations
Ability to read and understand English fluently and speak clearly
Provides attentive responsive service and seeks to create a positive guest experience
Communicates clearly professionally and respectfully with guests colleagues and leaders
Listens to understand guest needs and concerns responds with care and helps de-escalate difficult interactions
Demonstrates reliability accuracy follow-through and ownership of assigned responsibilities
Works well with colleagues and other departments to support service flow and guest needs
Maintains composure good judgment and a service-oriented approach in a fast-paced environment
Balances multiple priorities and remains effective during high-volume or changing business conditions

Job Duties

Welcome guests in a professional friendly and attentive manner throughout the arrival stay and departure experience
Acknowledge and respond to guest needs questions and requests with urgency empathy and accurate information
Provide information about hotel services amenities room types promotions dining local attractions and directions
Listen carefully to guest concerns help de-escalate interactions when needed and provide positive practical solutions or escalate appropriately
Support guest satisfaction by anticipating needs following through on requests and communicating clearly with guests and colleagues
Complete guest registration check-in check-out room assignment and key issuance in accordance with hotel procedures
Collect and verify valid payment methods prepare and explain charges and finalize guest folios accurately
Pre-assign rooms while considering special requests guest needs room availability and operational priorities
Answer inquiries and process reservations or booking-related requests using prescribed hotel standards
Stay informed of selling strategies rates packages promotions coupons discounts and other guest-facing offerings
Transmit and receive messages for guests and colleagues maintain accurate logs notes and shift communication
Maintain accurate accounting of cash credit card and other transactions in accordance with hotel procedures
Post charges to room folios as needed including room and tax food and beverage laundry or other approved charges
Follow company policies related to safety security privacy cash handling guest valuables and standard operating procedures
Report for scheduled shifts on time and in compliance with uniform and appearance standards
Communicate room status guest needs special requests and operational updates to Housekeeping Front Office leadership and other departments as appropriate
Support the Front Office team during busy periods by adjusting priorities staying organized and assisting colleagues as needed
May assist with guest luggage valet coordination shuttle support or related guest service needs based on business demands
Complete other duties as assigned by management