Front Desk Agent (Part Time)

Rosewood Washington, D.C. is a distinguished luxury hotel located in the heart of Georgetown, a vibrant and historic neighborhood in the nation’s capital. Positioned elegantly along the historic C&O Canal, the hotel offers guests premium access to Washington’s rich cultural, political, and social attractions. Featuring 55 uniquely designed rooms, including 12 exclusive suites and 6 charming townhouses, Rosewood Washington blends traditional refinement with modern sophistication. The interiors showcase plush furnishings, intuitive technology, and a residential-style ambiance that caters comfortably to both business travelers and leisure guests.

The culinary experience at Rosewood Washington is equally exceptional, featuring Wolfgang Puck's acclaimed concepts with CUT D.C., a fine dining restaurant highlighting the best of Mid-Atlantic farms and fisheries. In addition, CUT Bar and Lounge and CUT Above provide vibrant social and dining venues within the hotel, elevating the guest experience.

As a full-time Front Desk Agent at Rosewood Washington, D.C., you will play a pivotal role in delivering the hotel’s hallmark of Relationship Hospitality. This position demands a detail-oriented, courteous, and highly efficient individual to ensure that each guest receives personalized and memorable service. The hourly pay ranges from $23.00 to $24.00, reflecting the role’s importance and the high standards Rosewood upholds.

Your primary responsibility involves managing the guest experience with professionalism and warmth from arrival through departure. You will provide information and assistance, handle reservations and payments, and resolve any complications that might impact guest satisfaction. A crucial part of your duties is maintaining comprehensive knowledge of all hotel services, room types, daily activities, promotions, and operational protocols while adhering strictly to safety, health, and sanitary guidelines including COVID-19 precautions.

This role requires flexibility with scheduling, including availability on evenings, weekdays, weekends, and holidays, to meet guest needs around the clock. You will also serve as a liaison between guests and various departments to ensure smooth communication and exceptional service delivery. Your ability to anticipate guest needs, solve problems effectively, and foster positive relationships will enhance the overall guest satisfaction and uphold the high standards synonymous with the Rosewood brand.

In this dynamic environment, the Front Desk Agent will be empowered to act decisively and courteously, maintaining confidentiality and security of guest information at all times. This position at Rosewood Washington offers not only a competitive salary but also a clear career pathway with advancement opportunities within a renowned hospitality group. Additionally, employees benefit from numerous perks including medical, dental, and vision coverage, generous paid time off, complimentary meal benefits, and much more. Joining the Rosewood team means becoming part of a dedicated community committed to exemplary hospitality and guest engagement in one of the most culturally rich and prestigious locations in the country.