Front Desk Agent (Part Time)

Rosewood Washington, D.C., is a distinguished luxury hotel located in the heart of Georgetown along the historic C&O Canal, offering an exceptional blend of traditional refinement and modern sophistication. This elegant property features 55 guest rooms, including 12 suites and 6 townhouses, designed to provide guests with residential-style comfort perfectly suited for both business and leisure travelers. With plush furnishings, cutting-edge technology, and meticulously crafted interiors, Rosewood Washington, D.C. creates an inviting atmosphere where guests can experience premium accommodations in a culturally rich and vibrant setting, just steps away from the nation’s political and historic landmarks.

The hotel is also home to the renowned CUT D.C., Wolfgang Puck's acclaimed culinary concept, which elevates fine dining in the capital by showcasing the freshest regional ingredients from Mid-Atlantic farms and fisheries. Guests can enjoy a variety of exceptional dining experiences including the CUT Bar and Lounge and CUT Above, enhancing their stay with world-class cuisine and sophisticated beverage selections.

Rosewood Washington, D.C. offers a workplace culture centered on Relationship Hospitality, a philosophy focused on delivering attentive, heartfelt service that anticipates and exceeds guest needs. The hotel’s team is passionate about maintaining superior standards of guest satisfaction, health and safety protocols, and operational excellence while fostering a supportive and inclusive environment for its employees.

The Front Desk Agent plays a vital role in the Rooms - Front Office department, serving as the first point of contact for guests and a key contributor to an elevated guest experience. This full-time permanent position requires a professional who is dedicated to providing courteous, efficient, and personalized service throughout the guest’s journey—from arrival to departure. The role involves managing check-ins and check-outs, processing payments following established hotel policies, and offering comprehensive information about the hotel's services, amenities, and the surrounding area.

This position demands flexibility in scheduling, including availability for evenings, weekdays, weekends, and holidays, with an hourly compensation rate ranging from $23.00 to $24.00. The Front Desk Agent must be adept at anticipating guest needs, resolving complaints to ensure satisfaction, and maintaining positive interactions under all circumstances. Additionally, the individual must uphold the highest safety, health, and sanitation standards consistent with guidelines from Rosewood, the CDC, OSHA, and local authorities to help mitigate the spread of COVID-19.

Key responsibilities include mastering knowledge of hotel features, room types, rates, packages, group arrivals, and VIP protocols. The agent is responsible for accurately setting up guest accounts, managing overbookings, documenting guest communications, coordinating with other departments, and securing financial transactions according to strict cashiering procedures. Proficiency with property management systems like OPERA and strong computer skills are essential. The Front Desk Agent also contributes to various reporting and administrative tasks that support seamless hotel operations.

By joining Rosewood Washington, D.C., the Front Desk Agent becomes part of a remarkable team that champions career advancement opportunities, competitive pay, and comprehensive benefits, including medical, dental, and vision coverage, 401k with match, paid time off, complimentary room nights, and more. The hotel encourages personal and professional growth by offering flexible scheduling and tuition reimbursement programs, fostering a rewarding career in luxury hospitality within a prestigious and culturally significant destination.