Front desk agent - Part-time

Sonesta International Hotels is the 8th largest hotel company in the United States, known for its rapid growth and impressive portfolio. This company operates an expansive collection of over 1000 properties across eight countries, showcasing an unparalleled range of full-service, focused, owned, managed, and franchised hotels. Sonesta’s presence in major cities demonstrates its commitment to delivering exceptional hospitality experiences worldwide. The company’s core philosophy centers on the human side of hospitality, emphasizing service with passion, loyalty with purpose, and crafting genuine connections to create memorable stays for every guest. Sonesta International Hotels thrives by integrating quality and value into every guest interaction, embracing the ethos of "Together We Thrive" to build an inclusive and thriving community among its staff and clientele alike.

The Guest Services Agent (GSA) role at Sonesta International Hotels is fundamental in driving the hotel’s mission toward excellence in guest relations and operational success. As the first point of contact for guests, the GSA embodies the Sonesta brand through exceptional interpersonal skills and operational proficiency, serving as the face of the hotel at the front desk. This position requires an individual highly skilled in managing front desk technology systems, handling reservation processes, and providing comprehensive guest services during their shift. The GSA supports the Operations Manager by contributing to hotel performance targets and upholding the hotel’s standard of outstanding service based on Sonesta's G.U.E.S.T. principles.

The role demands precision in executing cash and credit transactions, maintaining strict security protocols for guest information and financial transactions, and processing guest check-ins and check-outs efficiently and courteously. The GSA actively promotes teamwork and seamless communication between shifts and other hotel departments to ensure smooth operations. Additionally, the GSA is responsible for managing guest requests, facilitating the sale of food and beverages within regulatory guidelines, and upholding compliance with federal, state, and local laws concerning health, safety, and alcohol services.

Sonesta provides a supportive work environment that values diversity and inclusion, offering various benefits that enhance employee wellbeing, including medical, dental, and vision insurance, paid vacation and sick time, retirement plans with company match, and exclusive hotel discounts. The hotel fosters a fun, family-oriented atmosphere and encourages career development through educational assistance and a suite of employee perks. The willingness and ability to work flexible shifts covering mornings, evenings, weekends, and holidays is vital to fulfilling the needs of this dynamic hospitality role. This position offers an exciting opportunity to build a rewarding career within a globally recognized hospitality brand committed to excellence and guest satisfaction.