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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Various Employee Perks and Discounts
Free parking
free shift meal
fun, family environment
$60 shoes for crew credit per year
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is the 8th largest hotel company in the United States, known for its rapid growth and impressive portfolio. This company operates an expansive collection of over 1000 properties across eight countries, showcasing an unparalleled range of full-service, focused, owned, managed, and franchised hotels. Sonesta’s presence in major cities demonstrates its commitment to delivering exceptional hospitality experiences worldwide. The company’s core philosophy centers on the human side of hospitality, emphasizing service with passion, loyalty with purpose, and crafting genuine connections to create memorable stays for every guest. Sonesta International Hotels thrives by integrating quality and value into every... Show More
Job Requirements
- High school diploma or equivalent
- one year of previous hotel experience or retail customer service
- ability to speak, read, and write fluent English
- valid driver’s license
- ability to work mornings, evenings, weekends, and holidays
- physical ability to stand for extended periods and carry up to 50 pounds
- obtain ServSafe certification
- may obtain TIPS certification
Job Qualifications
- High school diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- previous extended stay industry background preferred
- ability to speak, read, and write fluent English
- other languages beneficial
- professional verbal and written communication skills
- basic math skills preferred including budgeting, profit/loss concepts, percentages, and variances
- problem solving, reasoning, motivating, organizational, and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- ability to obtain ServSafe certification
- ability to obtain TIPS certification may be required
- valid driver’s license
- physical capability to stand, bend, climb, kneel, and move frequently
- ability to carry, lift, or pull up to 50 pounds
- ability to stand for extended periods
- availability to work mornings, evenings, weekends, and holidays
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- register guests, issue room keys, and provide information on hotel services and room location
- answer phones in a prompt and courteous manner
- accurately process all cash and credit card transactions including posting charges, completing cashier reports, preparing deposits, and securing assigned bank
- maintain security of cash, credit card transactions, and guest information
- routinely book guest reservations for individuals and groups, process cancellations, revisions, and information updates
- up-sell rooms where possible to maximize revenue
- follow seasonal demand reservation strategy regarding room type and length of stay pricing
- promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- service the shoppe and the pour ensuring guests receive products and service while complying with local alcoholic beverage laws
- ensure guest special requests are fulfilled and proper delivery of guest services is maintained
- issue, control, and release guest safe-deposit boxes
- comply with federal, state, and local laws related to health, safety, and alcohol services
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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