Front Desk Agent (Part-Time)

Hampton Inn & Suites Tulsa South-Bixby is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR operates a diverse portfolio of 148 premium-branded hotels containing over 22,000 guestrooms across 37 states and 106 cities. With more than 7,000 dedicated team members nationwide, MCR proudly operates hotels under nine Marriott brands, eight Hilton brands, as well as various independent properties. The company is recognized for its innovative approach to hospitality and has received multiple prestigious awards, including being named one of Fast Company’s 10 Most Innovative Travel Companies of 2020. Additionally, MCR has earned accolades such as the Marriott Partnership Circle Award and the Hilton Legacy Award for Top Performer, underscoring their commitment to excellence and quality service. The TWA Hotel at New York's JFK Airport, an MCR property, has received high honors including the Development of the Year Award at The Americas Lodging Investment Summit, the Urban Land Institute New York Excellence in Hotel Development Award, and the American Institute of Architects national Architecture Award.

The Front Desk Agent role at Hampton Inn & Suites Tulsa South-Bixby centers on delivering outstanding guest experiences marked by friendliness, efficiency, and professionalism. This full-time position is integral to ensuring guests feel welcomed and valued from arrival through departure. Key responsibilities include greeting guests warmly, efficiently managing check-in and check-out procedures, addressing guest inquiries, and ensuring satisfaction throughout their stay. The Front Desk Agent must be knowledgeable about hotel services, amenities, and local events, and proficient in relevant technology, including phone and reservation systems.

In this role, the agent contributes to several core standards upheld by the MCR Universal Role Standards: maintaining spotless cleanliness, fostering a teamwork-oriented environment, and ensuring product consistency and quality. Cleanliness is a collective responsibility, and the agent is expected to assist in keeping both front and back of house areas organized and sanitized, all while maintaining a hospitable attitude. Teamwork plays a vital role, requiring clear, honest communication and a positive, can-do attitude to support the needs of the hotel and its guests effectively.

Success in this position is measured through management performance ratings, guest satisfaction scores, spotless cleanliness evaluations, and effective communication among team members. Candidates should possess a positive attitude, ability to work under pressure, strong conflict resolution and communication skills, and a genuine desire to provide exceptional customer service. The ability to follow guidelines, work varied shifts including weekends and holidays, and comply with clock-in/out policies is mandatory. Physical demands include standing for extended periods, operating office machinery, and moving supplies within the hotel.

MCR offers a competitive benefits package including hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career advancement opportunities, and health, dental, and vision insurance available after 30 days of full-time employment. This role presents a meaningful opportunity for individuals passionate about hospitality and committed to contributing to a positive guest experience in a respected and growing hotel company.