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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $13.00 - $15.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hampton Inn & Suites Tulsa South-Bixby is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR operates a diverse portfolio of 148 premium-branded hotels containing over 22,000 guestrooms across 37 states and 106 cities. With more than 7,000 dedicated team members nationwide, MCR proudly operates hotels under nine Marriott brands, eight Hilton brands, as well as various independent properties. The company is recognized for its innovative approach to hospitality and has received multiple prestigious awards, including being named one of Fast Company’s 10 Most Innovative Travel Companies of 2020. Additionally, MCR has earned accolades... Show More
Job Requirements
- Must be 18 years of age or older
- Experience in hospitality, service, consumer-facing franchise, or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well in high-pressure and stressful situations
- Effective listening, conflict resolution, and communication skills
- Desire to serve and provide excellent guest service
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive and clock in on time for every shift and clock out at scheduled times
- Ability to take breaks as scheduled
- Provide sufficient notice when calling out for a shift
- Ability to read, write, understand, and communicate effectively in English
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise, or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well in high-pressure and stressful situations
- Effective listening, conflict resolution, and communication skills
- Desire to serve and provide excellent guest service
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive and clock in on time for every shift and clock out at scheduled times
- Ability to take breaks as scheduled
- Provide sufficient notice when calling out for a shift
- Ability to read, write, understand, and communicate effectively in English
Job Duties
- Greet guests happily upon arrival and during their stay
- Use guests' names whenever possible to make them feel welcomed
- Work together with the team to contribute to high guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Answer incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized
- Assist in cleaning guest rooms and public areas as needed
- Maintain hospitality and friendliness while performing cleaning tasks
- Complete all operational checklists accurately and on designated times
- Ensure accurate and timely shift handover reports
- Wear a clean, approved uniform with a nametag and maintain a smiling demeanor
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a willingness to go beyond traditional roles to meet business and guest needs
- Collaborate with all team members to foster a welcoming guest environment and positive workplace
- Ensure efficient check-in and check-out processes
- Contact guests after check-in to confirm room satisfaction
- Maintain up-to-date understanding of room rates and promotions
- Receive and note all incoming mail according to daily shift checklist
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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