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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
401K Matching
flexible scheduling
Travel Discounts
Paid Time Off
Free Bus Pass
Job Description
Crescent Hotels & Resorts is a distinguished hospitality company known for its dedication to delivering exceptional guest experiences and fostering a supportive and inclusive work environment. With a legacy of hospitality excellence, Crescent Hotels & Resorts operates a portfolio of unique properties that blend historic charm with modern amenities, such as The Westin Great Southern Hotel in downtown Columbus, Ohio. This historic hotel, located near the German Village in a distinctive red brick building, offers guests a relaxing and memorable stay in the heart of the city, underscoring the company’s commitment to combining tradition with contemporary comfort.
At Cres... Show More
At Cres... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front desk or related customer service role
- Strong communication and interpersonal skills
- Proficiency in computer systems and point-of-sale technology
- Flexibility to work varied shifts including weekends and evenings
- Ability to handle cash and process diverse payment methods
- Strong problem-solving skills
- Team player mindset
Job Qualifications
- Prior experience as a Front Desk Agent in a hotel or high volume customer service industry
- Excellent customer service skills
- Strong computer proficiency
- Ability to work various shifts including days, evenings, and weekends
- Team-oriented attitude
- Passion for creating memorable guest experiences
- Knowledge of Marriott brand properties is a plus
Job Duties
- Greet guests and complete the registration process including inputting and retrieving guest information from the computer
- Confirm guest information and room rate
- Select and assign rooms
- Code electronic keys
- Assist guests with check-out including verifying room charges and services
- Use point-of-sale system to handle money and process payments including credit/debit cards and gift certificates
- Convert foreign currency and make change
- Demonstrate thorough knowledge of hotel information including room categories, rates, packages, and local area
- Answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities
- Respond to guest inquiries and requests promptly
- Resolve guest complaints efficiently and professionally
- Conduct research and negotiate solutions for guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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