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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Dental Insurance
Retirement Plan
Employee Discounts
Career Development
Work-life balance
Job Description
Avion Hospitality is a prominent hospitality company known for delivering exceptional guest experiences across its portfolio of hotels. With a commitment to guest satisfaction and operational excellence, Avion Hospitality focuses on creating welcoming environments, ensuring comfort, and providing high-quality services to travelers from all walks of life. The company values teamwork, professionalism, and a positive workplace culture, making it an ideal place for individuals passionate about hospitality to grow their careers. As a well-respected entity in the hospitality industry, Avion Hospitality continually invests in employee development, innovative service approaches, and maintaining high standards of cleanliness and guest safety to uphold... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Possess positive and upbeat personality
- Demonstrate ability to multi-task and be detail-oriented
- Must be able to problem solve effectively
- Ability to clearly convey information and ideas
- Ability to evaluate and select appropriate courses of action quickly
- Work well in high-pressure situations
- Handle workplace problems proactively
- Effective listening and understanding skills
- Ability to work with financial data and basic arithmetic
- Perform numerical operations
- Read and write simple instructions and correspondence
- Use logic to define and solve problems
- Operational knowledge of Microsoft Office
- Willingness to work varied schedules including evenings, nights, weekends and holidays
- Understanding of hotel products and guest services
- Ability to contribute to an enjoyable work environment
Job Qualifications
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Positive and upbeat personality
- Ability to multi-task and be detail-oriented
- Effective problem-solving skills
- Clear communication skills
- Ability to evaluate and select among alternative courses of action
- Capability to work under pressure
- Strong listening and interpersonal skills
- Basic arithmetic skills
- Ability to read, comprehend and write simple instructions and correspondence
- Logical thinking skills
- Operational knowledge of Microsoft Office suite
- Understanding of hotel products and guest services
- Willingness to work varied schedules including nights, weekends, and holidays
Job Duties
- Approach all encounters with guests and associates in a friendly, service-oriented manner
- Maintain high standards of personal appearance and grooming, including proper uniform and name tag
- Maintain regular attendance in compliance with company standards
- Comply with all Avion Hospitality policies, standards and regulations
- Greet and welcome all guests approaching the Front Desk
- Maintain proper operation of the telephone switchboard
- Handle requests for information, mail and messages efficiently and courteously
- Answer guest inquiries regarding hotel services, facilities, and local information
- Establish and maintain good communications and teamwork with other departments
- Be aware of all rates, packages, and special promotions
- Obtain necessary information when taking room reservations
- Be familiar with Avion Hospitality policies and house rules
- Assist in emergency procedures as required
- Handle check-ins and check-outs in a friendly and efficient manner
- Operate Front Desk computer systems
- Ensure logging and delivery of packages, mail and messages
- Use proper two-way radio etiquette
- Deliver guest items such as luggage and amenities as needed
- Maintain up-to-date knowledge of property amenities and local attractions
- Perform other duties as assigned including assisting coworkers and maintaining cleanliness and safety throughout the hotel and grounds
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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