Front Desk Agent-Part Time

Memphis, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.75 - $17.50

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

flexible schedule

Job Description

Avion Hospitality is a respected hotel management company known for delivering exceptional guest experiences across its portfolio of properties. With a commitment to quality service and operational excellence, Avion Hospitality operates full-service hotels that cater to both business and leisure travelers. Their properties are characterized by comfortable accommodations, a range of amenities, and dedicated staff who work to ensure a memorable stay for every guest. The company emphasizes a friendly and professional environment, aiming to foster positive guest interactions and satisfaction at every touchpoint.

The Front Desk Agent at Avion Hospitality plays a crucial role in the guest experience. As the first point of contact, Front Desk Agents are responsible for greeting guests warmly and registering them efficiently, ensuring a smooth start to their stay. This role is key to providing outstanding guest service throughout the entire visit, including assisting guests with inquiries, managing reservations, and handling check-outs. Front Desk Agents perform a variety of important duties such as operating the hotel telephone switchboard, offering concierge services, and maintaining thorough knowledge of hotel products and services.

The position requires a positive and upbeat personality, capable of managing multiple tasks simultaneously while maintaining attention to detail. Front Desk Agents are expected to navigate potentially stressful situations with professionalism and problem-solving skills. This role demands clear communication abilities and the capacity to interpret and convey information accurately to guests and team members alike. Agents must demonstrate proficiency with basic financial transactions and data management, supported by an operational knowledge of Microsoft Office and other hotel computer systems.

Working at Avion Hospitality means being part of a team dedicated to providing exceptional hospitality in a dynamic work environment. The company values teamwork, communication, and a commitment to creating an enjoyable workplace where employees can thrive. As Front Desk Agents, team members contribute directly to the hotel's revenue management by maximizing room occupancy and handling reservations efficiently. The role also involves active participation in maintaining hotel standards, including appearance, attendance, and compliance with company policies.

Employment schedules for this role may include varied shifts such as evenings, nights, weekends, and holidays, reflecting the 24/7 nature of the hospitality industry. Overall, the Front Desk Agent is fundamental to shaping a guest's perception of the hotel, making this a rewarding position for those passionate about customer service and hospitality careers.

Job Requirements

High School diploma or equivalent required
Experience in a hotel or a related field preferred
Ability to convey information and ideas clearly
Ability to multi-task
Detail-oriented
Problem solving skills
Ability to work under stressful, high-pressure situations
Effective listening and communication skills
Ability to understand financial information and basic arithmetic
Basic computer skills including Microsoft Office
Willingness to work varied schedule including nights, weekends and holidays
Knowledge of hotel services and products

Job Qualifications

High School diploma or equivalent
College course work in related field helpful
Experience in a hotel or a related field preferred
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to guests
Demonstrate the ability to multi-task, be detail-oriented, and problem solve to effectively deal with internal and external customers
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situations
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems
Must be effective at listening to, understanding, and clarifying issues raised by co-workers and guests
Must be able to work with and understand financial information and data, and basic arithmetic functions
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
Ability to read, comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables
An operational knowledge of Microsoft Office suite
Willingness and ability to work varied schedule including evenings, nights, weekends and holidays
Understanding of hotel products and guest services (e.g. lifestyle, full service, resort)
Ability to participate in creating an enjoyable work environment

Job Duties

Approach all encounters with guests and associates in a friendly, service-oriented manner
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel
Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations
Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards
maintain a friendly and warm demeanor at all times
Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met
Handle requests for information, mail and messages in an efficient and courteous manner