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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $17.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
Job Description
Avion Hospitality is a respected hotel management company known for delivering exceptional guest experiences across its portfolio of properties. With a commitment to quality service and operational excellence, Avion Hospitality operates full-service hotels that cater to both business and leisure travelers. Their properties are characterized by comfortable accommodations, a range of amenities, and dedicated staff who work to ensure a memorable stay for every guest. The company emphasizes a friendly and professional environment, aiming to foster positive guest interactions and satisfaction at every touchpoint.
The Front Desk Agent at Avion Hospitality plays a crucial role in the guest exper... Show More
The Front Desk Agent at Avion Hospitality plays a crucial role in the guest exper... Show More
Job Requirements
- High School diploma or equivalent required
- Experience in a hotel or a related field preferred
- Ability to convey information and ideas clearly
- Ability to multi-task
- Detail-oriented
- Problem solving skills
- Ability to work under stressful, high-pressure situations
- Effective listening and communication skills
- Ability to understand financial information and basic arithmetic
- Basic computer skills including Microsoft Office
- Willingness to work varied schedule including nights, weekends and holidays
- Knowledge of hotel services and products
Job Qualifications
- High School diploma or equivalent
- College course work in related field helpful
- Experience in a hotel or a related field preferred
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to guests
- Demonstrate the ability to multi-task, be detail-oriented, and problem solve to effectively deal with internal and external customers
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high-pressure situations
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems
- Must be effective at listening to, understanding, and clarifying issues raised by co-workers and guests
- Must be able to work with and understand financial information and data, and basic arithmetic functions
- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
- Ability to read, comprehend and write simple instructions and/or short correspondence and memos
- Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables
- An operational knowledge of Microsoft Office suite
- Willingness and ability to work varied schedule including evenings, nights, weekends and holidays
- Understanding of hotel products and guest services (e.g. lifestyle, full service, resort)
- Ability to participate in creating an enjoyable work environment
Job Duties
- Approach all encounters with guests and associates in a friendly, service-oriented manner
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
- Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel
- Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations
- Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards
- maintain a friendly and warm demeanor at all times
- Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met
- Handle requests for information, mail and messages in an efficient and courteous manner
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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