Front Desk Agent – Part-time

Los Angeles, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Exact $22.50

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

401(k) retirement plan

Professional development opportunities

Employee wellness programs

Job Description

Mondrian is not just a hotel; it represents a way of travel that blends groundbreaking design and progressive programming to create an exceptional destination for both locals and travelers. Rooted in vibrant culture and innovation, Mondrian is celebrated as a "must" destination, known for its dynamic atmosphere where guests and locals alike can immerse themselves in the very essence of the city it inhabits. Located perfectly at the base of the iconic Hollywood Hills, Mondrian LA stands as a glittering landmark, welcoming guests through its signature 30-foot mahogany doors into a world where effortless sophistication meets vibrant culture. The hotel... Show More

Job Requirements

At least 1 year of progressive experience in a guest services role
Hotel experience is preferred
Must be proficient in Microsoft Word Excel PowerPoint and Outlook
Experience in Opera is preferred
Associate's or Bachelor's degree in business management or hospitality or related field or equivalent of 3 years relevant work experience required
Able to stand and work at a computer keyboard for extended periods of time
Able to stoop kneel bend at the waist and reach on a daily basis
Able to lift and move up to 20 pounds occasionally
Regular and on-time attendance is critical
Hours occasionally exceed 40 hours per week
Ability to stand during shifts

Job Qualifications

At least 1 year of progressive experience in a guest services role
Hotel experience is preferred
Must be proficient in Microsoft Word Excel PowerPoint and Outlook
Experience in Opera is preferred
Associate's or Bachelor's degree in business management or hospitality or related field or equivalent of 3 years relevant work experience required

Job Duties

Greet guests and perform check-in process to include inputting and retrieving information from the computer confirmation of guest information and room rate selection of rooms coding electronic keys promoting marketing programs ensuring guest knows location of room and or has a bell person accompany him or her
Always use the 10 5 rule when encountering guests
Assist guests with check-out including ensuring rooms and services are correctly accounted handling money processing credit and debit cards accepting and recording various forms of payment making change
Demonstrate a thorough knowledge of hotel information including room categories room rates packages promotions the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely friendly and efficient manner
Field guest complaints and assist in a resolution for complete guest satisfaction
Review occupancy daily arrivals and departures and identify potential problems with rooms activity and take appropriate action
Maintain a professional working relationship and promote open lines of communication with managers employees and other departments
Assist with PBX operators bell staff and front desk agents are performing their daily tasks in accordance to their job requirements and duties
Be compliant and understand Mondrian Hotel policies and house rules
Ensure sign off of all Service Standards by Position for Guest Services staff
Ensure logging and delivery of all messages packages and mail in a timely and professional manner
Maintain communication with other hotel departments as it pertains to guest services
Operate radios efficiently and professionally in communicating with hotel staff
Ensure the proper use of radio etiquette within the department
Ensure correct and accurate cash handling at the Front Desk
Follow and enforce all Mondrian Hotel credit policies
Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees
Complete and send out Mondrian Report when needed and ensure agents are completing daily checklists
Keep front desk completely stocked operational materials beginning and end of shift
Ensure required pars of all front office and stationary supplies
Other duties as assigned

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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