Front Desk Agent | The Inn at Sundance Mountain Resort

Provo, UT, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $17.00

Benefits

Employee Discounts

401k Match

Season pass

Job Description

Sundance Resort is a renowned luxury destination known for its commitment to exceptional hospitality, environmental sustainability, and exquisite guest experiences. Located in a breathtaking natural setting, Sundance Resort combines refined elegance with a deep connection to the environment, offering guests a memorable and restorative stay. As a Michelin Key-rated destination, Sundance Resort emphasizes the highest standards of service and attention to detail, making it an exceptional place to work and visit. The Resort provides a range of outstanding amenities and activities, including hiking, skiing, dining, and spa services, creating a comprehensive luxury experience that delights every guest.

As a Front Desk Agent at Sundance Resort, you will serve as the essential first point of contact for guests, playing a pivotal role in shaping their overall impression of the resort. This position requires a graceful and professional demeanor, coupled with a sincere dedication to providing luxury hospitality. You will be responsible for ensuring seamless arrivals and departures, delivering warm and personalized service that reflects the resort's prestigious reputation. You will collaborate closely with the Front Office team and other departments, coordinating guest services and concierge requests with precision and care. Your role involves managing group arrivals, handling financial transactions accurately, and maintaining operational excellence in a dynamic and fast-paced environment.

This role offers variable shifts based on occupancy levels, with coverage required between 6:30 am and 12:00 am, often involving shifts of approximately 9 hours each. Candidates must be available to work weekends and holidays, underscoring the commitment to continuous, year-round guest service. The position is part-time or full-time and classified as non-exempt hourly work, with a pay rate of $17.00 per hour plus upgrade commissions, reflecting the value placed on exceptional service. Being part of the Sundance Resort team means embodying the resort’s values, including a dedication to environmental stewardship and excellence in guest engagement, making every guest's stay extraordinary. This comprehensive role not only demands operational capability but also a genuine passion for hospitality and luxury guest relations, making it ideal for candidates eager to grow their career in a world-class resort setting.

Job Requirements

Must perform essential duties satisfactorily
TIPS certification required
Excellent communication skills
Previous front desk experience
Knowledge of Springer Miller System helpful
Computer proficiency in word processing, spreadsheets, internet navigation, and email
Ability to use two-way radios
Valid U.S. driver's license
Must stand and walk for extended periods
Must be 21 years or older
Ability to lift up to 50 lbs, occasionally 100 lbs
Must be able to work weekends and holidays
Ability to handle guest interactions professionally
Commitment to sustainability and environmental awareness

Job Qualifications

Must perform essential duties satisfactorily with reasonable accommodations for disabilities
TIPS certification or willingness to obtain it for onsite alcohol service
Excellent organizational, communication, task management, and leadership skills
Previous front desk experience preferred
Resort experience preferred or minimum six months related experience
Proficiency in computer applications including word processing, spreadsheets, internet navigation, and electronic mail
Knowledge of SMS system and ability to use two-way radios
Valid U.S. driver's license in good standing
Ability to stand, walk, reach, stoop, kneel, and lift up to 50 lbs with occasional 100 lbs
Close and color vision required
Must be 21 years or older

Job Duties

Elevate the guest experience by providing a polished and inviting front desk presence
Deliver warm, personalized service that embodies Sundance's luxury hospitality standards
Anticipate and fulfill guest needs proactively and efficiently
Manage flawless arrival and departure procedures including check-ins and check-outs for Sundance Cottages
Assist guests with recommendations and reservations for resort activities
Recognize VIP and repeat guests with elevated service and thoughtful touches
Coordinate seamlessly with bell staff, concierge, and other departments to ensure exceptional service delivery
Handle guest concerns with discretion, professionalism, and efficiency
Secure and accurately process guest payments and maintain billing accuracy
Support sustainability initiatives by educating guests on environmental efforts and resort policies