Front Desk Agent | Homestead Townplace Suites

Shaner Hotel Group is a highly respected leader in the hospitality industry with a reputation for excellence and innovation. As one of the foremost award-winning hospitality owner-operators and management companies, Shaner Hotels operates a diverse portfolio of over 65 properties including full-service hotels, select-service establishments, extended-stay venues, and resort properties. With more than 7,500 rooms across 14 states and four countries, Shaner Hotels partners with renowned hospitality brands as well as independent hotels, providing comprehensive services to investors, hotel owners, and brands. These services include hotel development, design and construction, e-commerce solutions, and revenue management. The company's commitment to enhancing guest experiences and operational excellence has established Shaner Hotels as a trusted name in the hotel management sector. For more information, visit www.shanercorp.com.

The Shaner Hotels Homestead TownePlace Suites offers an exciting career opportunity within a welcoming and dedicated team. Located just 30 miles south of Miami and conveniently positioned between iconic destinations such as the Everglades and Biscayne National Park, this 115-room property caters to travelers ranging from business guests visiting the nearby Homestead Air Force Reserve Base to leisure guests exploring South Florida's diverse attractions. The TownePlace Suites Miami Homestead delivers spacious and comfortable guest suites equipped to meet the needs of extended-stay visitors.

The Front Desk Agent role at TownePlace Suites Miami Homestead plays a vital part in ensuring superior guest satisfaction by providing exceptional customer service. The position requires flexibility with work schedules as it covers weekends, holidays, and varied shifts, reflecting the dynamic nature of the hospitality environment. Responsibilities include processing check-ins and check-outs in an efficient and courteous manner, handling any guest complaints promptly to ensure positive resolution, adhering to payment, cash handling, and credit policies, and generating and distributing daily operational reports to various departments. Collaboration with housekeeping staff to resolve room status discrepancies is also a key function.

This role suits individuals who thrive in a fast-paced, guest-oriented environment, demonstrating excellent communication skills and a professional demeanor. Prior customer service experience is valuable, especially in a hotel setting, and familiarity with computer systems is preferred. Bilingual candidates with proficiency in English and Spanish are highly encouraged to apply as language skills enhance guest interactions and service quality. Comprehensive knowledge of local attractions and activities enriches the guest experience and supports the team’s goal to provide personalized hotel services. Overall, this position offers rewarding involvement in hospitality with the potential for growth within the Shaner Hotels organization.