Front Desk Agent | ARRIVE Wilmington

ARRIVE Wilmington is a distinguished boutique hotel perfectly situated in the heart of the Historic District, just steps away from the scenic Riverwalk. This establishment offers more than just accommodations; it's a welcoming oasis that combines comfort, style, and classic Southern charm. The hotel features thoughtfully designed guest rooms that capture the essence of Southern coastal elegance, a Southern-inspired coastal restaurant serving vibrant local dishes, and an inviting courtyard complete with an outdoor bar and rocking chairs. Every corner of ARRIVE Wilmington reflects the vibrant energy and rich history of the city, making it an ideal destination for travelers seeking an authentic and memorable experience. As part of the reputable Palisociety portfolio, ARRIVE Wilmington prioritizes exceptional guest service and a collaborative work environment. The hotel is committed to fostering diversity and inclusion, providing equal employment opportunities, and supporting career growth within the hospitality industry.

The Front Desk Agent position at ARRIVE Wilmington is a vital role tasked with delivering world-class service to guests from the moment they check-in until they depart. This position involves managing the entire guest reception process, including check-in/check-out procedures, billing, confirming contact details, and addressing guests' questions throughout their stay. The Front Desk Agent serves as a knowledgeable guide who can provide insightful information about the hotel’s amenities and the surrounding neighborhood, enhancing the guest experience. The role requires excellent interpersonal skills to build genuine connections and create a welcoming atmosphere, ensuring that each guest feels valued and cared for. Additionally, the Front Desk Agent will handle phone and email inquiries efficiently and courteously, maintain accuracy in processing guest information using property management systems such as Opera, and coordinate seamlessly with sales and operations teams to guarantee smooth guest services.

This position demands a positive and energetic attitude, strong multitasking abilities, and proficiency in customer service. Candidates should ideally have at least two years of experience in guest reception, preferably within a luxury hotel environment, and be fluent in English. The job requires flexibility to work various shifts including weekends and holidays, physical stamina to stand for extended periods, and the capacity to lift up to 30 pounds. The Front Desk Agent also has responsibilities related to maintaining safety protocols, enforcing hotel policies politely, and contributing to a secure and pleasant environment for both guests and staff. With a competitive compensation package that includes medical, dental, vision, and life insurance, alongside 401(k) retirement plans, paid time off, and opportunities for career advancement, this role offers a comprehensive and rewarding experience for hospitality professionals passionate about delivering excellence in guest service.