Front Desk Agent On Call

Cambridge, MA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $25.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

retirement plans

Paid Time Off

On-site wellness programs

Local discounts

Employee rates on hotel stays

ongoing training and development

Job Description

Pyramid Global Hospitality is a renowned international hospitality company dedicated to creating a supportive and inclusive work environment where employees are valued and empowered to grow. Recognized for championing a People First culture, Pyramid Global Hospitality prioritizes employee wellbeing, diversity, career development, and fostering meaningful relationships. This commitment is reflected in their comprehensive benefits including health insurance, retirement plans, paid time off, on-site wellness programs, and special employee perks such as local discounts and hotel stay rates. With an expansive portfolio of over 230 properties worldwide, Pyramid Global Hospitality offers an environment where both newcomers to hospitality and seasoned professionals can thrive and advance their careers.\n\nOne of the distinguished properties under this portfolio is The Kendall Hotel, an iconic landmark located in the vibrant Kendall Square neighborhood of Cambridge, Massachusetts. The Kendall Hotel is a unique blend of historic charm and modern sophistication, offering 73 distinctive guest rooms and meeting spaces, making it a favored destination for both leisure and business travelers. The hotel is proud of its Queen Anne-style architecture and is recognized as a member of Historic Hotels of America, listed on the National Register of Historic Places. Set amid MIT and major technology firms, The Kendall Hotel perfectly embodies a dynamic mix of heritage and innovation.\n\nThe Front Desk Agent role at The Kendall Hotel is a critical position that offers a rewarding career opportunity within a world-class hospitality environment. As the first point of contact for guests, the Front Desk Agent is responsible for delivering an exceptional guest experience by providing warm welcomes, efficient check-in and check-out processes, and comprehensive information about the hotel and the local area. This role suits individuals with strong interpersonal skills who enjoy engaging with guests from diverse backgrounds and are motivated to create memorable interactions. The position is part time, offering an hourly wage of $25, and requires flexible availability, including weekends and holidays. The successful candidate is expected to demonstrate exceptional customer service, sound judgment, and the ability to multitask in a fast-paced setting while contributing positively to the team atmosphere. By joining The Kendall Hotel’s front desk team, candidates embark on a promising career path enriched by Pyramid Global Hospitality's commitment to employee development, training, and success.

Job Requirements

High school diploma or equivalent
Proven experience in customer service or hospitality roles
Familiarity with property management software preferred
Strong communication and interpersonal skills
Ability to handle stressful situations calmly and effectively
Must be able to work flexible shifts including weekends and holidays
Basic computer proficiency including Microsoft Office
Ability to multi-task and prioritize in a fast-paced environment
Professional demeanor and appearance
Ability to speak English clearly
Availability to work part time

Job Qualifications

Experience in property management software such as OPERA Cloud is preferred
Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment
Demonstrated ability to work cohesively with a team and be a team player
Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources
Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills
Willingness to work flexible hours, including weekends and holidays
Ability to communicate effectively in the English language, both verbally and in writing
A second language is desirable
Must have experience in all Microsoft Office suite products

Job Duties

Greet customers immediately with a friendly and sincere welcome
Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions
Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate
Promptly answer the telephone using positive and clear communication
Input messages into the computer and update Guest profiles
Retrieve messages and communicate the content to the guest
Retrieve mail, small packages and facsimiles for customers as requested
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results
Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, guest request
Take ownership of guest challenges and follow through to ensure guest satisfaction
Remain calm and alert especially during emergency situations and heavy hotel activity
Plan and implement detailed steps by using experienced judgment and discretion
Complete all other assignments, duties and tasks as assigned by their Supervisor and Management