Front Desk Agent / Night Audit- Part Time
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $14.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
employee discount on hotel stays
flexible scheduling
Paid training
Workplace camaraderie
Opportunities for advancement
Job Description
Holiday Inn Express is a globally recognized hotel brand known for providing comfortable, affordable, and convenient accommodations for travelers. As part of the InterContinental Hotels Group (IHG), Holiday Inn Express offers guests a reliable and quality lodging experience, marked by friendly service, modern amenities, and strategic locations near business hubs, transportation centers, and local attractions. The brand caters to business and leisure travelers who seek practical comfort and value without sacrificing quality or service. Holiday Inn Express has built a strong reputation for offering clean, contemporary rooms with complimentary breakfast and other essential services designed to make guests feel welcome and at ease throughout their stay.
This opportunity is for the position of Front Desk Receptionist, also known as a Front Desk Agent or Night Auditor, at the Holiday Inn Express located at 3711 Chamberlain Lane, Louisville, KY. This role is integral to delivering exceptional guest service as the front-line representative of the hotel. The position involves working shifts covering 3:00 PM to 11:00 PM and 11:00 PM to 7:00 AM, providing continuity and excellence in service during busy evening and overnight hours. This role offers part-time employment with a competitive compensation rate starting at $14.00 per hour.
As a Front Desk Receptionist, you will be the primary point of contact for hotel guests from the moment they arrive until their departure. Your responsibilities include greeting guests warmly, conducting efficient check-ins and registrations, and managing room assignments while ensuring accurate record-keeping and key control. In addition, you will provide information about hotel amenities, local attractions, and services to enhance the guest experience and encourage repeat visits. You will also be responsible for managing check-out procedures, processing payments accurately, and addressing any concerns or complaints professionally to ensure guest satisfaction.
The role requires multitasking and strong communication skills, including proficiency in hotel management software and computer applications. Physical stamina is important, as the job involves continuous movement throughout the workday. While prior experience in the hotel industry is preferred, it is not mandatory, making this position an excellent entry-level opportunity for candidates passionate about customer service and hospitality.
Working at Holiday Inn Express means being part of a supportive team that values dependability, customer orientation, and professionalism. The hotel offers an employee discount on stays, providing additional value and incentives for team members. The schedule is flexible, including day and night shifts, weekends, and holidays, catering to a variety of availability needs. Reliable commuting to the Louisville location is a requirement for this role.
Holiday Inn Express is committed to maintaining a welcoming and efficient environment for guests and staff alike. If you are enthusiastic about hospitality, proactive in problem-solving, and eager to grow within a reputable hotel brand, this Front Desk Receptionist role could be an ideal fit for you. Join us to make a direct impact on our guests' experiences and contribute to the hotel's ongoing success.
This opportunity is for the position of Front Desk Receptionist, also known as a Front Desk Agent or Night Auditor, at the Holiday Inn Express located at 3711 Chamberlain Lane, Louisville, KY. This role is integral to delivering exceptional guest service as the front-line representative of the hotel. The position involves working shifts covering 3:00 PM to 11:00 PM and 11:00 PM to 7:00 AM, providing continuity and excellence in service during busy evening and overnight hours. This role offers part-time employment with a competitive compensation rate starting at $14.00 per hour.
As a Front Desk Receptionist, you will be the primary point of contact for hotel guests from the moment they arrive until their departure. Your responsibilities include greeting guests warmly, conducting efficient check-ins and registrations, and managing room assignments while ensuring accurate record-keeping and key control. In addition, you will provide information about hotel amenities, local attractions, and services to enhance the guest experience and encourage repeat visits. You will also be responsible for managing check-out procedures, processing payments accurately, and addressing any concerns or complaints professionally to ensure guest satisfaction.
The role requires multitasking and strong communication skills, including proficiency in hotel management software and computer applications. Physical stamina is important, as the job involves continuous movement throughout the workday. While prior experience in the hotel industry is preferred, it is not mandatory, making this position an excellent entry-level opportunity for candidates passionate about customer service and hospitality.
Working at Holiday Inn Express means being part of a supportive team that values dependability, customer orientation, and professionalism. The hotel offers an employee discount on stays, providing additional value and incentives for team members. The schedule is flexible, including day and night shifts, weekends, and holidays, catering to a variety of availability needs. Reliable commuting to the Louisville location is a requirement for this role.
Holiday Inn Express is committed to maintaining a welcoming and efficient environment for guests and staff alike. If you are enthusiastic about hospitality, proactive in problem-solving, and eager to grow within a reputable hotel brand, this Front Desk Receptionist role could be an ideal fit for you. Join us to make a direct impact on our guests' experiences and contribute to the hotel's ongoing success.
Job Requirements
- High school diploma or equivalent
- previous customer service experience preferred
- ability to use hotel software systems
- excellent communication skills
- reliable and punctual
- availability to work flexible shifts including nights and weekends
- ability to stand and move continuously during shifts
Job Qualifications
- Fluency in reading, writing, and speaking with excellent communication skills
- proficiency with computers and hotel management software
- previous hotel experience preferred but not required
- ability to handle guest inquiries and complaints professionally
- availability to work evening, night, weekend, and holiday shifts
- physical ability to remain active throughout the shift
Job Duties
- Greet guests warmly and complete the registration process
- verify guest details and assign rooms
- process electronic key coding
- provide exceptional guest services and information
- promote hotel amenities and use up-selling techniques
- assist with guest check-out and billing
- resolve guest complaints professionally
- maintain knowledge of hotel operations and services
Job Criteria
Experience
No experience required
Job Location
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