Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.50
Work Schedule
Standard Hours
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
employee hotel rates
401K with company match
Job Description
Pyramid Global Hospitality is a globally recognized hospitality company committed to putting people first, both its guests and employees. With a presence spanning over 230 properties worldwide, Pyramid Global Hospitality has built a reputation for fostering a supportive, inclusive, and diverse work environment where employee growth, development, and wellbeing are paramount. The company's People First culture underpins its employee-centric approach, which includes comprehensive benefits, ongoing training, and opportunities designed to advance careers within the hospitality sector. Employees at Pyramid Global Hospitality enjoy a robust benefits package featuring comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts,... Show More
Job Requirements
- high school diploma or equivalent
- minimum 1 year experience in hospitality or customer service preferred
- proficiency in English language
- ability to stand and walk for long periods
- experience using hotel property management software preferably Opera
- strong communication skills
- ability to handle stressful situations
- availability to work flexible shifts including evenings, weekends and holidays
- adherence to safety protocols including use of protective equipment when required
Job Qualifications
- 1 year hotel or resort front desk experience preferred
- reading, writing and oral proficiency in the English language
- solid interpersonal skills and positive attitude
- computer experience preferably with Opera
- ability to stand and walk continuously
- clear and professional communication skills
- ability to listen effectively and write clearly
- detail oriented and sales focused
- ability to detect signs of emergency
- familiarity with Scottsdale and Arizona areas
- adherence to occupational safety and health practices
Job Duties
- display a friendly, courteous and professional manner in all dealings with guests and employees
- welcome and register guests with emphasis on fulfilling requests and adhering to credit policies
- quote and manage room and rate availability for current and future dates
- complete room reservations accurately distinguishing between residences and hotel bookings
- participate actively in the hotel up-sell program during guest arrival and departure
- recite information regarding Mountain Shadows facilities, hours, events and personnel
- assist owners with use options and concierge-type requests
- handle multiple telephone calls and communicate directions effectively
- manage check-ins and check-outs according to procedures
- reconcile cash transactions and maintain balanced bank
- communicate requests to support departments
- handle guest complaints in conjunction with management
- perform other tasks delegated by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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