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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $22.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Job Description
The hiring establishment is a reputable hotel known for providing exceptional hospitality services to its guests. This establishment focuses on creating a welcoming environment, ensuring every visitor's stay is comfortable and memorable. As a part of the hospitality industry, the hotel emphasizes professionalism, courtesy, and efficiency in all its operations, especially guest interactions. The hotel operates with an experienced team dedicated to delivering outstanding customer service and seamless front desk operations. The role offered here is a front desk position that involves direct guest communication and administrative duties that are fundamental to the day-to-day business of a lodging establishment.
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Job Requirements
- Ability to work varying schedules including nights, weekends, and holidays
- Ability to work in a standard office environment
- Prolonged periods of sitting at a desk and working on a computer for 6-8 hours a day
- Occasional standing and walking throughout the workday
- Frequent use of hands and fingers for keyboarding, typing, writing, and operating office equipment
- Ability to communicate effectively verbally and in writing
- Ability to stand, walk, bend, reach, or carry items occasionally
- Ability to lift or move 10-25 pounds as needed
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made for individuals with disabilities to perform essential functions
Job Qualifications
- High work ethic and self-initiative
- Enjoy working as part of a team that provides great experiences for guests
- Effective verbal and written communication skills
- Ability to handle cash accurately
- Proficient in using Front Office computer or manual systems
- Knowledge of hotel rates, discounts, and reservation procedures
- Ability to take and manage reservations efficiently
Job Duties
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations
- Should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
Job Criteria
Experience
No experience required
Job Location
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