Front Desk Agent- Luxury Residential

Hialeah, FL, USA|

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee wellness program

Professional development opportunities

Paid holidays

Job Description

The hiring establishment is a residential property management company that prioritizes a secure, welcoming, and professional environment for its residents and guests. Operating within the hospitality and residential services industry, the company is committed to delivering exceptional resident support, efficient facility operations, and stringent safety protocols. This organization is known for its dedication to high standards of customer service and security, fostering a harmonious living atmosphere for community members. The property prides itself on maintaining a safe and orderly environment through vigilant monitoring and responsive staff members who engage positively with residents, visitors, and vendors alike.

The role of the Front Desk Agent at this residential property is pivotal in maintaining the integrity and smooth functioning of the building's daily operations. As the primary point of contact for visitors, residents, and service personnel, the Front Desk Agent must exhibit impeccable manners and discretion at all times. Responsibilities include greeting vendors, residents, and guests, verifying identities, and managing building access to ensure only authorized individuals enter residential floors. This position also demands proactive engagement in coordinating incoming deliveries such as packages, flowers, and food, alongside comprehensive monitoring of security cameras and exterior doors to maintain a secure environment.

Beyond these duties, the Front Desk Agent oversees building premises through regular patrols and provides critical support in crisis situations by following all safety and emergency procedures. Effective communication and collaboration with other building staff and property management form a core part of the job, ensuring residents’ needs are consistently met and that operations are seamless. Additional responsibilities include managing front desk areas to uphold professional standards of cleanliness and organization, answering telephones courteously, and facilitating communication between unit owners, maintenance teams, and management. This full-time position seeks candidates with strong customer service skills, the ability to remain calm under pressure, and a commitment to detail and confidentiality, making it an ideal opportunity for professionals dedicated to delivering excellent residential service and security.

Job Requirements

High school graduate or equivalent vocational training certificate
compute basic arithmetic
fluency in English both verbally and non-verbally
provide legible communication and directions
ability to perform job functions with attention to detail, speed and accuracy
prioritize and organize
be a clear thinker, remaining calm and resolving problems using good judgment
follow directions thoroughly
understand guest and member's service needs
work cohesively with co-workers as part of a team
work with minimal supervision
maintain confidentiality of guest and member information and pertinent resort data
ability to input and access information in the property management system, computers, point of sales system

Job Qualifications

High school graduate or equivalent vocational training certificate
prior experience in customer service
proficiency in English both verbally and non-verbally
ability to communicate clearly and provide directions
ability to perform job functions with attention to detail, speed, and accuracy
able to prioritize, organize, and resolve problems calmly using good judgment
able to follow directions thoroughly
understand guest and resident service needs
able to work cohesively as part of a team
work with minimal supervision
maintain confidentiality of resident information
ability to use property management systems, computers, and point of sales systems
some college or training in hospitality industry preferred
prior experience as a front desk agent preferred

Job Duties

Greeting visitors to the property and verifying their access
supplying guided access to authorized units
overseeing package handling and coordinating all deliveries including packages, flowers, and restaurant food
controlling and monitoring security cameras and building's exterior doors
maintaining a secure environment for residents
monitoring and managing guest and vendor access to residential floors
collaborating with building staff to ensure residents' and guests' needs are met
reviewing daily front desk procedures
facilitating communication between unit owners, maintenance team, and property management
maintaining a professional and clean front desk area during shifts
following all safety and security policies and procedures
handling crisis situations in the event of an emergency or fire
answering telephones clearly and professionally
performing other duties as assigned by management