Front Desk Agent- Luxury Residential

Hialeah, FL, USA|Onsite

Job Overview

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Employee Discounts

flexible schedule

Workplace safety programs

Job Description

The hiring establishment is a well-reputed residential property management company dedicated to providing exceptional customer service and ensuring the security and comfort of all residents and guests. This company operates in a dynamic hospitality environment where professionalism, safety, and friendly interaction are paramount. Known for its commitment to quality and community-focused approach, the company prioritizes a safe, secure, and welcoming atmosphere for all who live in or visit its properties. Their teams are trained extensively to handle emergencies, communication, and guest services with excellence. They foster a supportive work environment where employees have opportunities to grow their skills and advance within the company.

The Front Desk Agent role is a key position within this company, combining customer service and security responsibilities to ensure a smooth and safe experience for residents, guests, and service providers. This position requires an individual with strong communication, telephone, and customer service skills, alongside the ability to multitask effectively and maintain attention to detail. The Front Desk Agent is the first point of contact for many interactions and must display an approachable, friendly attitude. Responsibilities include greeting and directing residents, guests, and invitees; checking people in and out; monitoring and controlling access to the building; and operating electronic security control systems.

In addition to routine duties, the Front Desk Agent plays a pivotal role in emergency response procedures, reacting promptly and appropriately to incidents. Maintaining accurate daily logs, records, and forms is critical to ensuring the security team's smooth operation and informed decision-making. The role also involves following safety protocols and maintaining a safe work environment throughout the property.

This is a full-time position requiring punctuality, good attendance, and reliable transportation. Candidates with prior front desk or hospitality experience, business or hospitality education, and bilingual abilities in English and Spanish are preferred. Being able to lift moderate weights and standing or sitting for extended periods are part of the physical demands of the job. The position may also require working extended hours or weekends depending on project needs. Overall, the Front Desk Agent position is ideal for a customer-focused individual who thrives in a security-conscious, fast-paced, and people-oriented environment.

Job Requirements

Minimum 1-2 years front desk experience
hospitality experience preferred or college level courses in business or hospitality preferred
high school diploma or equivalency preferred
intermediate computer skills including Microsoft Word and Excel
effective written and verbal communication skills in English and Spanish
multiple language fluency is desirable
strong customer service, communication and interpersonal skills
ability to lift 30-50 lbs
ability to work upright standing or sitting for long periods
ability to handle, finger, grasp and lift objects and packages
ability to reach with hands and arms
ability to communicate effectively both verbally and in writing
ability to quickly navigate the property/building as required
ability to complete all required forms
ability to work extended hours and weekends based on project requirements
ability to respond to emergencies on a timely manner
punctuality and good attendance record
reliable means of transportation to work

Job Qualifications

Minimum 1-2 years front desk experience
hospitality experience preferred or college level courses in business or hospitality preferred
high school diploma or equivalency preferred
intermediate at minimum computer skills (Microsoft Word, Excel)
effective written and verbal communication skills in English and Spanish
multiple language fluency is desirable
strong customer service, communication and interpersonal skills required

Job Duties

Demonstrates excellent customer service, communication and time management skills
monitors emergency response system
greets and directs residents, guests and invitees
monitors and controls electronic security control systems
responds to emergency situations in a timely and efficient manner
monitors and controls access to the building
maintains daily log, records and forms
resolves and follows-up on all complaints/issues
maintains a safe and secure environment throughout the building/property(s)
may be assigned other duties by the on-site property manager
follows safety procedures and maintains a safe work environment
other duties as required